Invoking status change through WSDL
We have requirement of user clicking on "Yes" or "No" when resolved email is sent to them, When user click on "Yes" then the ticket status should be set to " Closed" and when clicking "No" the incident ticket should be set to Work in progress. Does you have the steps handy and whether it could be acheived through incident WSDL webservices?.
A Hyperlink is created in HTML template for clicking "Yes" or "No" , how should the action be invoked and how could the extaccess table be updated with the fields.
Re: Invoking status change through WSDL
This is a strong cutomization, I don't see this funtionality viable. My suggestion is to open a ticket with the support team in order to review this customization and maybe contact RnD for further research.
Jhonny Castro Montero
SW Support Technical Consultant
San Jose, Costa Rica
Hewlett Packard Enterprise
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