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Is avaivable Smart Email in SM 9.41?

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Hello experts

I have a question, Is avaivable Smart Email in SM 9.41?

It is no available, exists a patch to include that feature? or What I do to do to create the same functionality in this version?

Thanks in advance

Best regards

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Micro Focus Expert
Micro Focus Expert

Re: Is avaivable Smart Email in SM 9.41?

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Nope. According to https://docs.microfocus.com/itom/Service_Manager:9.62/VersionHistory, it was introduced in 9.50, enhanced in 9.51 and 9.60.

I think this was a major functionality and it will not be available via a patch. You will need to upgrade to obtain this functionality. 

Also, 9.41 will be out of committed support by 31st Mar 2020 next year. That should give you adequate time to start planning for an upgrade.  Check 9.5x and 9.6x end of committed support here https://softwaresupport.softwaregrp.com/obsolescence-migrations#tab5 , to assist with your planning.

Also, check 9.6 online doc url above for new features introduced since 9.4x.

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Micro Focus Expert
Micro Focus Expert

Re: Is avaivable Smart Email in SM 9.41?

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Nope. According to https://docs.microfocus.com/itom/Service_Manager:9.62/VersionHistory, it was introduced in 9.50, enhanced in 9.51 and 9.60.

I think this was a major functionality and it will not be available via a patch. You will need to upgrade to obtain this functionality. 

Also, 9.41 will be out of committed support by 31st Mar 2020 next year. That should give you adequate time to start planning for an upgrade.  Check 9.5x and 9.6x end of committed support here https://softwaresupport.softwaregrp.com/obsolescence-migrations#tab5 , to assist with your planning.

Also, check 9.6 online doc url above for new features introduced since 9.4x.

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Re: Is avaivable Smart Email in SM 9.41?

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Thanks has

Could you tell me if is possible to use Connect-It to achieve this requirement?

Thanks in advance

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Micro Focus Expert
Micro Focus Expert

Re: Is avaivable Smart Email in SM 9.41?

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Not sure. I don't know Connect-IT that well but I heard you can do a lot of programming in it. Maybe, a Connect-IT guru can comment on it if you mentioned your user requirements which may not be the same as Smart Email.

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Re: Is avaivable Smart Email in SM 9.41?

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Thanl you Jas

I tried to reply to a connect-it guru

Best Regards

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