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Is there anyway to create Subcategories on the To Do Queue views?

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Hey experts,

We started having our techs create tickets for their long term projects as well as the tickets they need to work. I'd like to create a subcategory we're the projects would be stored so their queues aren't getting cluttered up.

I don't see why anywhere in the view definition where to create a SubCategory

 

 

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Re: Is there anyway to create Subcategories on the To Do Queue views?

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Yes, you can group by multiple fields. you can first do Group and then do Category, in that order.  Give it a try,

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Re: Is there anyway to create Subcategories on the To Do Queue views?

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What do you mean by subcategory? Can you be more descriptive? 

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Re: Is there anyway to create Subcategories on the To Do Queue views?

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You see how for "TAC" there's subcatgories? I know that's only because there's so many tickets in that queue, but is there a way I can make subcatgories for other things like everything with "Action Registy" catorgy will show in that subcatgorie for the user.

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Re: Is there anyway to create Subcategories on the To Do Queue views?

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You'll want to use the Group By functionality, and specifiy the field (whichever field has that "Action Registry") that you want to be your "subcategory".  It should display all the vairous values of that field and group the tickets by those values. 

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Re: Is there anyway to create Subcategories on the To Do Queue views?

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Is there anyway to have the tickets grouped by one field, then have those tickets grouped by another field? Cause we still want the main groups to be by their assignment group and then have their tickets grouped by the ticket's catagory. 

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Re: Is there anyway to create Subcategories on the To Do Queue views?

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Yes, you can group by multiple fields. you can first do Group and then do Category, in that order.  Give it a try,

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