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Issue in Service Manager Scheduled Report attachment(pdf file)

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Hi All,

I have scheduled few reports in my Service Manager 9.40 to notify the reports every two weeks which is having the attachment with some report details on Incident management.

In my incidnent management the fields like Priority having color codings and will display appropriately in either if we export the report directly or through the scheduled report.

Now a days suddenly the issue started like the color codings are not working on that priority field and other fields too in my scheduled report, all the records are just showing without any colors in my attachment which is recieved through scheduled report option.

But when I try to export the same report manually i could see the colors applied on those records for Priority field.

Not sure on what basis these differences i could see in my scheduled reports, please can any one help on this issue?

Regards,

D_M_K

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Re: Issue in Service Manager Scheduled Report attachment(pdf file)

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Hi All,

this issue is solved to me by restarting the SM services and database services.

Not sure exactly what and how the issue is resolved, but restarting the services solved my issue.

Regards,

D_M_K

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Re: Issue in Service Manager Scheduled Report attachment(pdf file)

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I didn't locate any similar examples of this problem reported. Have there been any recent changes to your environment that could be affecting this functionality?

If you find that this or any other post resolves your issue, please remember to click "Accept as Solution". If you are satisfied with anyone’s response, please remember to give them KUDOS by clicking on the "thumbs up" at the bottom left of the post to show your appreciation.
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Re: Issue in Service Manager Scheduled Report attachment(pdf file)

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Hi, Can you please share if your issue is resolved ? If yes then you can post the answer here, it ll help others too. If not then you can log a case with HP Software support or Professional Services for customization requests.
Regards,
HPE Software Support

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Re: Issue in Service Manager Scheduled Report attachment(pdf file)

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Hi All,

this issue is solved to me by restarting the SM services and database services.

Not sure exactly what and how the issue is resolved, but restarting the services solved my issue.

Regards,

D_M_K

View solution in original post

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