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Issue when trying to reindex knowledge - Smart Analytics

Hi All,

We're using SM 9.50. We had a power failure, and our Smart Analytics server (running in Windows), stopped indexing documents correctly. After cleaning some folders in the Content1 / Content2 / Content3 folders, we were able to reindex some content.

Some of the knowledgebases were not reindexing, so we've stopped the services and deleted all content from the above folders again.

Since some of the knowledgebases were marked as "Indexing", when now I try to Full reindex them, I see the following in application.log (for Content2 and Content3) - for each of the knowledgebases marked as Indexing:

[1] 70-Error: Database Catalog_Library_KM_INTERNAL_TEMP already exists.

 

Does anyone know how to "reset" this Indexing status from some of the knowledgebases?

 

KM.jpeg

 

Thank you,

JM

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Micro Focus Expert
Micro Focus Expert

Re: Issue when trying to reindex knowledge - Smart Analytics

1. Go into the library you want to index

2. Options > Force Stop

3. In the client messages you should see "Manaully stop full reindex process for library: <the library you chose> completed. Please wait for a while then all the worker will stop."

4. Click Full Index

5. Monitor the index until it says Finished.

 

 

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Re: Issue when trying to reindex knowledge - Smart Analytics

Hi Brett,

thank you for your reply.

Unfortunately, cannot see that option:

KM2.jpeg

Was it supposed to show up in this drop-down?

Thank you,

JM

 

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Micro Focus Expert
Micro Focus Expert

Re: Issue when trying to reindex knowledge - Smart Analytics

Yes. I don't know why you have Start and Stop Crawl from this library. Check your display options here as those should only be present on a weblib ir fsyslib. Also check to be sure this user has SysAdmin permissions

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Re: Issue when trying to reindex knowledge - Smart Analytics

Thank again Brett.

Checked the displayoptions under kmknowledgebase.view DS and couldn't find anything like the option you mention.

Can you please confirm which version you have installed? This is an OOB 9.50.0025.

Thank you,

JM

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Micro Focus Expert
Micro Focus Expert

Re: Issue when trying to reindex knowledge - Smart Analytics

I am on 9.52, which has been updated a little more in regards to indexing. If you search the kmreindex table (from database manager) are there are any records present?

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Honored Contributor..

Re: Issue when trying to reindex knowledge - Smart Analytics

Yes, I have 12 records there.

Thank you,

JM

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Re: Issue when trying to reindex knowledge - Smart Analytics

Any ideas about how to force this reindexing from the IDOL side?

Thank you,

João Morgado

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Micro Focus Expert
Micro Focus Expert

Re: Issue when trying to reindex knowledge - Smart Analytics

Everything needs to occur within Service Manager. IDOL is just receiving the data from SM and processes it into the Content Servers. 

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