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Issue with SRC apporval

Dear all,

We have setup HPSM 9.40 with SRC 9.40.

Issue is with URL used for SRC approval. In our previous environment, it used to be like below

http://<srcserver>/src/secure/main.jsp#account/serviceApproval/SD123456

New version of SRC is generating URL like below, which is not working.

http://<srcserver>/src/secure/main.jsp#approval/service/c206QCM8PjpzbTpAIzw+OlNEMjg0MjgyOkAjPD46aW5jaWRlbnRzOkAjPD46U1ZDQXBwcm92YWxfbGFoaWVzaW1pZWhldCBqYSB0dW90YW50b3BhYWxsaWtrbzpAIzw+OlNEMjg0MjgyOkAjPD46OkAjPD46MTM2MDU4MTE5NjAwMA==

Has anyone come across such issue ?

Regards,

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3 Replies
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Re: Issue with SRC apporval

Avinash, is this link from the Aproval Notification(HTML Template)?

We had a similar issue, where garbage value was being sent in place of the Ticket Number in the URL.
- found out the issue was with the 'Field name' on either Notifications or HTML Template.

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Re: Issue with SRC apporval

Hi Sanjj,

Thanks for your response.

Could you please let me know the field name you are using to include Approval URL in email.

Regards,

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Re: Issue with SRC apporval

I was assuming this, from the HTML Template used for Notifications.

var record_title = record_name+" "+$RECORD.incident.id;
var record_query = "number=\""+$RECORD.incident.id+"\"";
//instead of using '+$RECORD.incident.id+', we had '+$RECORD.number+' - which was causing the issue similar to one you stated//
var web_url = lib.urlCreator.getURLFromQuery(file_name,record_query,record_title);

Excuse me, if my assumption was wrong.

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