I have created a new device type. Now I want to assign the created device type to the affected.item(affected services) in the IM.open.incident and IM.update.incident.
I have tried editing the Links: incidents, probsummary, IM.open.incident
Edited the query for affected.item as follows
if ($fill.skip.master=true) then ($fill.skip=true;cleanup($fill.skip.master))
if (not null(affected.item in $File)) then $query+=(" and logical.name#\""+affected.item in $File+"\"")
While filing up the affected Service field the search option displays the services related to the newly created device type. However while saving the incident page, I am getting an error that says "Please Provide a valid Service"
I know that I have to edit the affected.item query, however I am confused which link to edit.
Please help me. Its quite a bit urgent.