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Iterative mail notification after sla breach

Hi All,

 

We have configured 25%, 50%, 75% and 100% SLAs till. once SLA reaches and 100% Expires last mail will be triggered.

Now My customer requirement is to send an iterative mail notification for every 4 hrs after SLA Breach till ticket resolution.

Kindly advise!!

 

Thanks,

VND

 

 

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