Absent Member.. Absent Member..
Absent Member..

Iterative mail notification after sla breach

Hi All,


We have configured 25%, 50%, 75% and 100% SLAs till. once SLA reaches and 100% Expires last mail will be triggered.

Now My customer requirement is to send an iterative mail notification for every 4 hrs after SLA Breach till ticket resolution.

Kindly advise!!






0 Replies
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.