ParvezABB Absent Member.
Absent Member.

Java code to submit ticket into HPSM thru external application

Hi, I am consuming HP SM web-service for interaction from Eclipse ide. And trying to write java code to submit an interaction from our external app. Could you please help how to do it. A short example java code would be helpful. Thanks in advance.

1 Reply
Micro Focus Expert
Micro Focus Expert

Re: Java code to submit ticket into HPSM thru external application


This is different of what you need but you can take this as an example:

This is a test with self consuming ServiceDesk WSDL in Service Manager

1. Create a JS script from WSDL

• System navigator > Tailoring > Web Services > Run WSDL to JS
• URL: http://localhost:13080/sc62server/PWS/ServiceDesk.wsdl
• Username: falcon
• Password: XXX
• Click 'Proceed'
new ScriptLibrary is created by 'WSDL to JS'
• Add ScriptLibrary, ServiceDesk

2. Create and test Custom script
• db > ScriptLibrary
• Create new ScriptLibary, TRAINING,
• Name:TRAINING, Package:user
• Code:

var service = new lib.ServiceDesk.ServiceDesk();
var request = new lib.ServiceDesk.CreateInteractionRequest();


request.model.instance.Contact.setValue("AARON, JIM");
request.model.instance.ServiceRecipient.setValue("AARON, JIM");
request.model.instance.Category.setValue("request for information");
request.model.instance.Area.setValue("general information");
request.model.instance.Subarea.setValue("general information");
request.model.instance.Title.setValue("JS Webservice Test");
var description = request.model.instance.Description.Description_newInstance();
description.setValue("JS Webservice Test");

var response = service.invoke(request);

for (i=0;i<response.messages.message.length;i++)
print("Message: " + response.messages.message[i].getValue());

3. Click Save, Compile and Execute
4. Check and verify "Message: Interaction SD XXXXX has ben added"



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