JavaScript Error

[NeoJax]

Hi Experts,

I'm trying to sync the status for some requests to the related interaction:

Below is the script:

var $ = lib.c.$;
var _ = lib.Underscore.require();
var _sf = system.functions;
var p = print; 

//var relatedFile = $('request').newFile();

var r = $('request').select("status=\"Closed\" and current.phase=\"Closure\" and submit.date>=\'10/01/18 00:00:00\'").uniqueResult();
// p (r)
var requestID = r.number;
	var rc;
	var relation = new SCFile("screlation");
if ( relation.doSelect( "source=\"" + requestID + "\" and " +
	                      "source.filename=\"request\" and " +
	                      "type=\"Related Interactions\" and "+
	                      "depend.filename=\"incidents\" and "+
	                      "depend.active = 0" ) == RC_SUCCESS )
	                      
p ("Request " + relation.source + " status is " + r.status )
var inc = $('incidents').select('incident.id="'+relation.depend+'"').uniqueResult();
p ("Related Record for Request " + relation.source + " is " + inc.incident_id + " and its status is " + inc.open )
{
inc['open'] = 'Open';
inc['current.phase'] = "Logging"
inc['active'] = "false"

inc.doUpdate();

p ("Related Record for Request " + relation.source + " is " + inc.incident_id + " and its status is " + inc.open)

}

********************* Getting the error***************************************************

Script 'A_Sync_Status'  line 21: ERROR TypeError: inc has no properties at char 1

not sure  why the error : inc has no properties at char 1 error is coming.

Please Suggest

Neo Jax

[Jose_A_SM]

Hello Neo Jax,
Thanks for your question.

If I undertstand your script correctly, seems like there is a problem with variable definitions in line 20, which is the root of the error you are seeing.

I suggest you to recheck the following definition to see if the line 21 is being built right.

var inc = $('incidents').select('incident.id="'+relation.depend+'"').uniqueResult();

Hope this helps!

BR!

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[bogart · Accepted solution]

As far as I can see You got no Interaction!

I made some changes (w/o any warranties)!

var $ = lib.c.$;
var _ = lib.Underscore.require();
var _sf = system.functions;
var p = print; 

//var relatedFile = $('request').newFile();

var r = $('request').select("status=\"Closed\" and current.phase=\"Closure\" and submit.date>='10/01/18 00:00:00'").uniqueResult();
if (r) {
	p(r)
    var requestID = r.number;
    var rc;
    var relation = new SCFile("screlation");
    
    if ( relation.doSelect( "source=\"" + requestID + "\" and " +
    "source.filename=\"request\" and " +
    "type=\"Related Interactions\" and "+
    "depend.filename=\"incidents\" and "+
    "depend.active = true" ) == RC_SUCCESS ) {
        p ("Request " + relation.source + " status is " + r.status );
        var inc = $('incidents').select('incident.id="'+relation.depend+'"').uniqueResult();
        if (inc) {
            p ("Related Record for Request " + relation.source + " is " + inc.incident_id + " and its status is " + inc.open )
            inc['open'] = 'Open';
            inc['current.phase'] = "Logging";
            inc['active'] = false;
            rc = inc.doUpdate();
            if (rc == RC_SUCCESS) {
            	p ("Related Record for Request " + relation.source + " is " + inc.incident_id + " and its status is " + inc.open)
            } else {
            	p ("Error updating Interaction: " + RCtoString(rc))
            }
        }
    } 
}

p('finished!')

Some hints:

• no escape for the date quotes in query beginning and ending with "
• always check if you really get an object from uniqueResult()
• active-properties are Booleans ==> true/false without quotes (have a look at the dbdict)
• encapsulate the code block after the if condition with {}
• finally: I'm not sure about to manipulate the interaction this way..try to use RuleSets in Process Designer

Good Luck!

Bo

[NeoJax]

Hi  bogart ,

Many thanks for the excellent reply. Hints were accurate & really a great learning for me.

Thanks a lot again for your response. it worked well, later i tweaked it few more conditions.

Regards

Neo Jax

[bogart]

You're welcome!

Bo 🙂