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Jobs not unsuspending on their given date/time

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Micro Focus Expert
Micro Focus Expert

Re: Jobs not unsuspending on their given date/time

Hello Xholi,

We would like to answer your question but it is not clear for us to understand it.
Could you give details of your question ?

Regards,
Support Engineer

 

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Established Member..
Established Member..

Re: Jobs not unsuspending on their given date/time

Issue is currently in Changes.

I changed Status of a Change to "Suspended" and set 5 minute time suspension. After 5 minutes change was not unsuspended.

Have tried the issue in our testing environment but could not replicate.

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Established Member..
Established Member..

Re: Jobs not unsuspending on their given date/time

Situation:

Change in Service Request Category is in "Work In Progress" Status.

For example:

I change the Status to "Suspended" for example to be suspended until 13/12/2015 09:00:00.

When checking after 09:00:00, the Change did not automatically unsuspend.

It stays in "Suspended" Status and can only be unsuspended and moved back to Work In Progress manually

Best regards

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Established Member..
Established Member..

Re: Jobs not unsuspending on their given date/time

If there is someone that can address my issue, will be greatly appreciated.

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Established Member..
Established Member..

Re: Jobs not unsuspending on their given date/time

The background unsuspending will be executed in the scheduler.

You can check 

1. whether the unsuspending schedule is created.( soemthing wrong lead the unsuspending schedule is not created)

2. whether the schedule is not executed by background process. (the process is not started)

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Established Member..
Established Member..

Re: Jobs not unsuspending on their given date/time

When i Suspended the Change, a Schedule Record was created.

This Schedule Record disappeared once the Suspension time was up (it was Suspended until 17/03/2016 14:43:00 our time).

Change is still "suspended" and can only be unsuspended manually.

It appears that Alert or Background process are not picking up the unsuspension code.

I have received attached information from HP Support which relates to Incidents, not Changes. The problem is that there are no instructions in this information what the fix would be.

Best regards

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Jobs not unsuspending on their given date/time

Have you tried tracing the background process that processes the schedule record?

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