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KM installation

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Hi Experts ..,

 

I am not able to start KM search engine i am getting the attached error . I tried both with jdk 1.7 and jdk 1.8 as well

Please help

 

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Re: KM installation

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Yes, you are supposed to use 64 bit Java.

 

There is KD as well on HP site saying,

 

Search Result - HP Software Support site,

 

KM’s installasservice.cmd loads the 32 bit dll and 64 bit dll based on the java version.

On a 64 bit server, 64 bit dll is required to start the KM Search engine.

 

Fix:

Install 64 bit java on a 64 bit operating system.

The following command helps to verify the java version installed:

 java -d64 -version 

If it's not a 64-bit version, user will get a message that looks like: 


This Java instance does not support a 64-bit JVM. Please install the desired version

 

 

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM00820150

 

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Re: KM installation

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check the server.log file of tomcat located in KM installation directory. (like, D:\Program Files (x86)\HP\Service Manager 9.3x\Search_Engine\tomcat\logs)

 

Also ensure that no other tomcat instance is running on same server with same port. I also noticed that if any other tomcat instance(irrespective of  port) is running on server then KM will keep getting down.

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Re: KM installation

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Hi Piku ..,

 

I had installed KM search engine on jdk 32 bit , i think that was the problem . When i installed 64 bit and tried it is working

 

Cant we install KM on jdk 32 bit ??

 

Also can we install KM on 32 bit OS  for SM 9.40 .....

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Re: KM installation

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Yes, you are supposed to use 64 bit Java.

 

There is KD as well on HP site saying,

 

Search Result - HP Software Support site,

 

KM’s installasservice.cmd loads the 32 bit dll and 64 bit dll based on the java version.

On a 64 bit server, 64 bit dll is required to start the KM Search engine.

 

Fix:

Install 64 bit java on a 64 bit operating system.

The following command helps to verify the java version installed:

 java -d64 -version 

If it's not a 64-bit version, user will get a message that looks like: 


This Java instance does not support a 64-bit JVM. Please install the desired version

 

 

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM00820150

 

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Re: KM installation

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Thanks this helped me to fix my issue in my case still shows the error but  we need to makesure java path is correctly set in environmental variables it requires service restart

C:\Users\Administrator>java -d64 -version
Error: This Java instance does not support a 64-bit JVM.
Please install the desired version.

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