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Valued Contributor.. Valued Contributor..
Valued Contributor..
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Knowledge Management: Fill in Advanced search is not working after upgrade to version 9.51

Last year I upgraded a customer Service Manager solution from version 9.33  to version 9.51.

After that the fill functions on the Advanced Search format (kmknowledgebase.advsearch.g) seems not to work anymore.

E.G. when I click the Fill button for the Associated Services (kmlib.logicalname) field, nothing happens.

We are using til old 9.33 version of the kmknowledgebase.advsearch.g format and kmquery link record..

How do we fix this?

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Trusted Contributor.
Trusted Contributor.

Re: Knowledge Management: Fill in Advanced search is not working after upgrade to version 9.51

Dear Erbian

The format kmknowledgebase.advsearch.g is using link file: kmquery

would you please to to check this link file "kmquery" or please send the unload of this link to us.

Thanks

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Valued Contributor.. Valued Contributor..
Valued Contributor..

Re: Knowledge Management: Fill in Advanced search is not working after upgrade to version 9.51

Hi,

Unload of the link record is attached.

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