LDAP Integrate issue in Connect-IT
*We use HP Service Manager 7.11 in Windows Server, and it has integratiopn with Active Directory in SM Login Authintication and in SM Contacts(throw connect-IT Scenario and it works every day at 2 am).
*Before nearly of one month the contact scenario doesn't work, and i checked in Connect-it log and I got the below error message:
2011/09/04 13:31:15.249 0 4 Starting monitors...
2011/09/04 13:31:15.296 0 4 Starting server...
2011/09/04 13:31:15.296 1 4 Server started on port 3917.
2011/09/04 13:31:15.311 0 4 Loading the 'C:\\Program Files\\HP\\Connect-It Scenario\\LDAP-SM\\ContactsAdd Final.scn' scenario.
2011/09/04 13:31:15.640 1 1 (16384) Your authorization certificate is not valid for the 'LDAP' connector. Please contact customer support to get a new authorization certificate.
2011/09/04 13:31:15.640 1 1 (16384) Error while loading scenario.
2011/09/04 13:31:15.640 0 4 Operation completed (RC=16384)
2011/09/04 13:45:47.970 1 4 =========================== Starting Connect-It 4.11.071 ===========================
2011/09/04 13:45:52.517 0 4 Starting monitors...
2011/09/04 13:45:52.627 0 4 Starting server...
2011/09/04 13:45:52.627 1 4 Server started on port 1209.
2011/09/04 13:45:52.767 0 4 Loading the 'C:\\Program Files\\HP\\Connect-It Scenario\\LDAP-SM\\ContactsAdd Final.scn' scenario.
2011/09/04 13:45:53.767 1 1 (16384) Your authorization certificate is not valid for the 'LDAP' connector. Please contact customer support to get a new authorization certificate.
2011/09/04 13:45:53.767 1 1 (16384) Error while loading scenario.
2011/09/04 13:45:53.767 0 4 Operation completed (RC=16384)
*And I put in the below the scenirio script:
CD\Program Files\HP\Connect-It 4.11 en\bin
conitsvc -once "C:\Program Files\HP\Connect-It Scenario\LDAP-SM\ContactsAdd Final.scn"
conitsvc -once "C:\Program Files\HP\Connect-It Scenario\LDAP-SM\ContactsUpdate without department data Final.scn"
*Kindly can you help me to solve this issue please.
Are you using the demo version of connect-it ? If not then you have not applied the certificates correctly (as per the log).
Your batch file is ok (its not the source of problem). As you will get the same error if you run the connect-it scenario manually instead of runniing it as windows service.
If you developed the scenario using the Instant-On Auto-pass license, that license expires 60 days after installation, you need to access the webware site and generate your permanent license keys for Connect-It. You will likely have multiple license keys, all of which must be entered into the application license.
Note that the LDAP connector is not a base connector (it is not included with Connect-It as part of the Foundation SM license). The Autopass license provides access to all connectors for review and development, but I have encountered customers that then deployed an optional connector for which they had not purchased a license. Make sure you are licensed for the LDAP Connector.