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Super Contributor.. Super Contributor..
Super Contributor..
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LDAP SMA sync not showing all users

Hi,

 

We have configured LDAP for Accounts in SMA and everything seems fine. No errors. Authentication is fine, but we see only 251 users and we have 7000+.

 

The log shows:

Line 61081: 2019-07-21T16:53:04.391+0200 INFO [scheduler-3] com.hp.ccue.identity.ldap.LdapAttributeFactory - User search base is : dc=tchiboroot,dc=net. User search filter is: (&(objectClass=user)(objectCategory=person)(
(employeeType=Internal)(employeeType=external))) . Find total entries: 7800 and cost 1m24s816ms

Any idea why in the GUI we see only 250?

 

BR,

Alex

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4 Replies
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Knowledge Partner
Knowledge Partner

Re: LDAP SMA sync not showing all users

What do you mean, did you make some configuration to load all contacts from the LDAP?
What I understand is possible is to auto-create the contacts on the first login to the tool, if they are valid on LDAP.
Regards,
Breno Abreu

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Super Contributor.. Super Contributor..
Super Contributor..

Re: LDAP SMA sync not showing all users

When we sync the contacts only 251 are shown in the SMA Gui, not all 7800.

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Valued Contributor.
Valued Contributor.

Re: LDAP SMA sync not showing all users

Hey Breno,

I am facing this issue, contact is not getting auto create only operator is creating while login with AD user. Previously it was working but now it's not working. 

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Super Contributor.. Super Contributor..
Super Contributor..

Re: LDAP SMA sync not showing all users

Some updates...when we configure LDAP for another account, it works fine. The same configuration does not work for the other account. Any suggestions?

 

BR,

Alex

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