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License cannot be verified.

Hi All

I have created LicFile.txt

/opt/HP/ServiceManager9.40/Server/RUN/LicFile.txt

and i will added to new licenses in file (not demo) when i run application i got this errors

32010( 32010) 05/03/2016 12:48:41 JRTE E License cannot be verified, missing ProductDefinitionFile /opt/HP/ServiceManager9.40/Server/RUN/HPSM_pdf.txt
32010( 32010) 05/03/2016 12:48:41 JRTE E Failed validating license. Terminating the process.
32010( 32010) 05/03/2016 11:48:41 RTE E Failed Initializing Java.

 

Can someone guide me how to troubleshoot this issue.

Regard

Ramiz. 

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Absent Member..

Re: License cannot be verified.

I don't know if this will help. but here's a copy of the definitions file from my 9.41 sandbox. You could try copying it to the RUN directory (don't know if it will work or not). 

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Re: License cannot be verified.

thank you
After copying file into RUN directory
I received this message

 

11201( 11201) 05/04/2016 10:15:54 RTE I License and User info table reset
11201( 11201) 05/04/2016 10:15:54 RTE I License info and user info were reset.
11201( 11201) 05/04/2016 10:15:54 RTE I terminate license service
11321( 11358) 05/04/2016 11:15:58 JRTE W HP Service Manager Trial license expires on: 2016/5/8Contact Customer Support for a permanent license.

=((

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