Trusted Contributor.. osos Trusted Contributor..
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Link Task not working in Incident form.

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I have cloned the default incident process to a new one.  I have 2 categories one mapped to the original incident workflow and the second to the one I cloned.  I did some modifictions to the cloned one and works fine for me except in one thing.

The problem is when I click on Link tasks in an incident using my modified workflow it shows nothing.  It doesn't attempt to display the task categories however if I create an incident using a category mapped to the original incident workflow it pops up the category tasks.  I know the first thing is check your modifications.  I need to know where should I troubleshoot as I am 100% sure I have not changed anything related to task.

sm used 9.61

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Super Contributor.. bogart Super Contributor..
Super Contributor..

Re: Link Task not working in Incident form.

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Hi X-Ray,

it's not a DO, it's in the workflow phase:

createtaskoption.png

Regards,

Bo

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Luis_G_SM Super Contributor.
Super Contributor.

Re: Link Task not working in Incident form.

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Hello

 when this happens, are you in the same phase in both of the workflows (yours and OOB), do you have the same rulesets in those phases you could also check the properties of the workflow as a whole. as well, when you did the copy, did you also transfer all of the rulesets of the OOB one?

hope this gives you a way to start on this. 

BR!

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X-Ray
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Re: Link Task not working in Incident form.

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Yes I did copy of the rulesets.  The help I needed is how can I find what is getting called when I hit the Link New Task button in the incident.  I tried tracing display option as the button ID was 3000 but was not able to reach to this DO.

How can I conclude what is getting called when this button is clicked.

Thanks.

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Super Contributor.. bogart Super Contributor..
Super Contributor..

Re: Link Task not working in Incident form.

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Hi X-Ray,

it's not a DO, it's in the workflow phase:

createtaskoption.png

Regards,

Bo

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