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Link error || RTE W A Link line for 'callback.contact' needed by NOT FOUND

Dears 

 We  need a help in the following error :

 

  2624( 8900) 03/09/2016 20:09:17 RTE W A Link line for 'callback.contact' needed by 'ess.phone.vj' in 'svcCat.disp.item' could not be found
2624( 8900) 03/09/2016 20:09:17 RTE W A Link line for 'callback.contact' needed by 'ess.email.vj' in 'svcCat.disp.item' could not be found
2624( 8900) 03/09/2016 20:09:17 RTE W A Link line for 'callback.contact' needed by 'ess.beeper.vj' in 'svcCat.disp.item' could not be found
2624( 8900) 03/09/2016 20:09:17 RTE W A Link line for 'callback.contact' needed by 'callback.contact' in 'svcCat.disp.item' could not be found

 

 

 

 

Thanks,
Mohamed Shahboub

ITSM Consultant
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Re: Link error || RTE W A Link line for 'callback.contact' needed by NOT FOUND

You  can ignore it if the virtual join to display the contact phone number is workiing.

Whenever a form is displayed in HPSM that includes a virtual join, the application first checks the Master Link Record for the table to see if the corresponding link line for the VJ exists, THEN it checks the format-specific link line. If the link line is not found in Master Format Control, the error is generated even if the form-level FC works. You'll see these messages regularly throughout the system.

If no link line is defined for callback.contact in either link record, then the virtual join defined on the svcCat.disp.item format won't work. In that case you need to add a link line to the svcCat.disp.item link record:

Source field: callback.contact

Table: contacts

Target Field: contact.name

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