tsenneset Respected Contributor.
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Linker ignores request.incident.post.back link record

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When closing a request, linker seems to ignore request.incident.post.back. Solution, Closure Comments and Closure Code is not copied from the Request to the Interaction.

I have checked an OoB installation, and the link records are equal, and in the OoB environment linker does update the interaction with values from the related request.

Any clues as to where to look?

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Thore
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tsenneset Respected Contributor.
Respected Contributor.

Re: Linker ignores request.incident.post.back link record

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...and the solution was obvious, just had to switch on brains...

Forgot to change the Post Back Link setting in Service Desk Environment...

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Thore
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tsenneset Respected Contributor.
Respected Contributor.

Re: Linker ignores request.incident.post.back link record

Jump to solution

...and the solution was obvious, just had to switch on brains...

Forgot to change the Post Back Link setting in Service Desk Environment...

--
Thore
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