Locked Incident

[Abhishek Srivas]

HI Experts,

I have a query.
When one user has opened a certain incident ticket and at the same point in time another user opens up the same ticket, there is a pop up which tells us that the ticket is locked.
I want to understand the functionality how this works at the backend. Is there any RAD app being called??
Please let me know.

Thanks in Advance
Abhishek

[Piku]

Hi

Do not much but it seems that when ever you tried to edit any record sm calls rad which decide the locked condition of record.
refer to below rad trace
RAD: display
|3| prep.screen
|3| screen.msg
|3| select.options
|3| select.options.from.cache
|3| check.text
|3| rinit.events
|3| decide.from.cache
|3| select.default.event
|3| select.events.1
|3| add.option
|3| next
|3| check.text
|3| display
|3| display.decide
|3| display.go
|3| display.go.1
|3| check.rio.opts
|3| show.rio
|3| co
|3| decide.lock
|3| check.lock.object
|3| check.option.1
|3| process.option
|3| check.rad
|3| call.rad
|3| start
|3| RAD: se.lock.object
|3| get.object
|3| start


hth,

[Abhijit K]

hi,

you can see current locks in system status--->show locks

[Abhijit K]

hi Abhishek,

you can find locking definition under object in tab Locking.

[Wizz-bell · Accepted solution]

Lock are define in Object for the file.

The line look like this:

lock.on.display in $G.pm.environment

You can check a lock (when you know his name) using

$L.xLock=get.lock.owner("probsummary;IM00001")

If you don't know his name... check the rad application capture.status.bg.

You can also force unlock using the rad application se.unlock.object.

[zafar291_1]

Can you give me systax to kill one locked incident using above rad

[rdellac]

Hello!

I have the same problem, have you a systax to kill one locked incident using above rad or javascript?