Highlighted
Super Contributor.
Super Contributor.
261 views

MS Lync2013 issues with HP Service Manager 9.41

Dear All,
 

we are using openfire 3.9.3 and HP servicemanager9.41, we integrated HPSM with MS Lync using openfire,
 

but when i start communicate from HPSM to Lync users,lync agent is stopped abnormally and not able to chat with lync users,

when i check logs in lync agent folder, it has only below information,

LyncAgent - LyncAgent is starting up....

LyncAgent - LyncAgent is starting up....

LyncAgent - LyncAgent is starting up....

and from windows task manager, lyncagent.exe process keeps on suspending and running, because of this lync agent, we are not able to communicate with lync users,
 

Kindly let me know how to troubleshoot this issue, 

Thanks,

Jagan

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.