We are sending mails on SLA achieved, reached by xx% etc. For mail, i have created notification formact controls. But when the mail is shoting it is not following the spaces or size of the field, as a result the mail format is not showing proper. Please guide how to set fixed space / field size for mail notification.
For example, in format control we have written as below
Category : <<BOX>> Subcategory : <<BOX>>
Status : <<BOX>> Assignment : <<BOX>>
But mail comes as
Category : XXXXXX Subcategory : YYYYYYYY
Status : Work in Progress Assignment : Helpdesk
Re: Mail format
Check in your format that x axis property of same column fields should be same.
It may change the space shown in SM gui and in actual, so you can just increase the space between these fields on concerned format.
Assign Kudo, if found post useful and mark it accepted if solves the issue.