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Mail format



We are sending mails on SLA achieved, reached by xx% etc. For mail, i have created notification formact controls. But when the mail is shoting it is not following the spaces or size of the field, as a result the mail format is not showing proper. Please guide  how to set fixed space / field size for mail notification.


For example, in format control we have written as below



Category : <<BOX>>                                   Subcategory : <<BOX>>

Status      : <<BOX>>                                   Assignment   : <<BOX>>



But mail comes as



Category : XXXXXX     Subcategory : YYYYYYYY

Status : Work in Progress     Assignment : Helpdesk



Please guide.



1 Reply
Piku Absent Member.
Absent Member.

Re: Mail format

It should be 'format' not 'format control'.
Check in your format that x axis property of same column fields should be same.

It may change the space shown in SM gui and in actual, so you can just increase the space between these fields on concerned format.

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