I have been reading some of the documents and other forum posts about Mandanten and Security Folders.
From my understanding just using Mandanten would work well for what I want to do. Although I am not 100% sure how far I should be editing scmandant and scsecurity to separate all the companies. Would the following be redundant to do or is it the proper way of accomplishing what I want?
Exclude: All other Companies
File Name: company
File Name: Operator
File Name: contacts
File Name: (incidents, problem, probsummary, rootcause, request)
Add Security Group to all users in CompanyA.
Rinse and repeat for each company in HP Service Manager.
The above practice worked out pretty well.
The only issue I found with this practice is that I cannot filter more through using scmandant, for example I also have two departments I want to separate in CompanyA, and I cannot do that as I have already separated the "dept" file so that CompanyA's departments cannot be seen by Companies B through Z.
Someone suggested using Multi-Company mode on another post, but when I select that, Tickets dissapear from Technician's Queues. Any ideas what I should be doing next?