Hi - perhaps my system is out there, but here is what I want:
Change Management takes control of the change when it enters the Analasys & Validation phase.
There is a group called Change Managers - where one must approve is set up.
When they enter the change Approval Status is set to approved automatically and they want manual apporoval.
So it looks like when a member of the apporval group takes control the approval status is changed to approved.
Moving on -> They want a CAB phase for changes that needs more discussion -> same issue here. Sends the ticket to CAB phase - approval status is approved at once and it just skips to deployment phase.
Is there a way to force manual approval? I have tried to set up rulesets that sets approval.status= ''pending' but this does not work.
Looks like as long as you are a member of the approval group - changes will be automatically approved anyawas.