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Mass Update for Operator records

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Hi guys,

I need to update 500+ operator records with the following values:

all of them should have:

  •  "Self Service Access Only" marked true
  • Self Service Menu: ESSSM
  • Self Service Starting Page: Main Menu

When i try to select, lets say the first 10 records from the operator list (System Administration->Ongoing Maintenance->Operators->Search button) like clicking the first one and after that holding shift selecting the 10th record - all of them are marked - after that i'm clicking the Mass Update button and adding the above 3 values - and at the end clicking the Execute button.

After that when i scroll down, all 10 records seems to be updated with the desired values but when i try to login through ess.do interface all of them are set to the Submit a Request page (not the Main Page). 

Any hints ?

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Micro Focus Expert
Micro Focus Expert

Re: Mass Update for Operator records

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Hi @Flash_Gordon_

I tried your steps, and got exactly the same behavior, and the cause is "Main Menu" is the display value instead of real value.

You can find the defination in the form designer:

SNAG- 7-14-2016 1.34.16 PM MENGL7.png

To solve it, you need to mass update those 10 operators as:

  •  "Self Service Access Only" marked true
  • Self Service Menu: ESSSM
  • Self Service Starting Page: 0

Hope it helps,

Ling-Yan

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Absent Member.. Absent Member..
Absent Member..

Re: Mass Update for Operator records

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what is the User Role set to? Does all the operators have selfservice?

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Knowledge Partner
Knowledge Partner

Re: Mass Update for Operator records

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Provide a print of your operator record configuration. 

Regards,
Breno Abreu

If you feel this was helpful please click the KUDOS! thumb below!
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Micro Focus Expert
Micro Focus Expert

Re: Mass Update for Operator records

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Hi @Flash_Gordon_

I tried your steps, and got exactly the same behavior, and the cause is "Main Menu" is the display value instead of real value.

You can find the defination in the form designer:

SNAG- 7-14-2016 1.34.16 PM MENGL7.png

To solve it, you need to mass update those 10 operators as:

  •  "Self Service Access Only" marked true
  • Self Service Menu: ESSSM
  • Self Service Starting Page: 0

Hope it helps,

Ling-Yan

View solution in original post

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Visitor.

Re: Mass Update for Operator records

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Oh dear.. how can i miss that...

@lingyanmeng thanks a lot for the help, mate!!! Great work!

Marked as a solution and points assigned!

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