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Outstanding Contributor.
Outstanding Contributor.
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Mass close change recordes

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Hi experts,

 

Is there any way to mass close no of changes reocrds in the Evaluation & Closure phase as I only found Mass update and even with admin mode from database manager I found Mass delete and Mass unload,  thanks.

 

Regards,

Mahmoud Al-Abgy

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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Hello,

You want to run the closure process properly it will be enough for you to make them closed (like status of the change closed and the form is in read only mode).

If second is enough then mass update will work fine. Change the value of the field open to false and in the field which saves status update the closed value.

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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Hello,

You want to run the closure process properly it will be enough for you to make them closed (like status of the change closed and the form is in read only mode).

If second is enough then mass update will work fine. Change the value of the field open to false and in the field which saves status update the closed value.

View solution in original post

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Outstanding Contributor.
Outstanding Contributor.
Thanks Vadim for you help.

Regards,
Mahmoud Al-Abgy
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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Nice to hear that.

Hope you do realise that it is not running normal close process and just pushes the status to close and locks the records for modification.

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Absent Member.
Absent Member.

If you want to Massclose the change.... create a profile with Change Manager capabilities and in that profile you can ticket mass close option.

 

Menu Navigation --> System Administration --> Ongoing Maintenance --> Profile and search for Change Manager profile and tick on Mass Close option.

 

Becareful with Mass close it will override the validation on field and close the ticket hence no recomended.

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Hi Nayeem,
 
 
 
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