ED-Peter Absent Member.
Absent Member.
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Mass close question

Does anyone know if I can give access to "Mass close" option only to one group but not the rest of the company?

 

Thank you,

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3 Replies
catalysttx
New Member.

Re: Mass close question

Are you referring to incidents?  if so, you can control that via the incident management profile.....clone your existing one and enable the mass close option, and assign the new one as the Incident Profile of the operators you want to have it.

 

Lyn

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Piku Absent Member.
Absent Member.

Re: Mass close question

As stated above either creates a new dedicated profile for the users belong to that particular assignment group or assign this profile using their operator record.

Or

Can change the condition of mass update button using ‘do’.

 

Change condition like,

(<Existing condition>) or (“group_name” isin $lo.pm.assignments)

 

Also just want to mention that ensure that all your business logics will be followed while doing the mass close as this call different process record. If you have codded anything in normal display option or process behind that, then possible that changes will not be incorporated.

 

Regards,

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ED-Peter Absent Member.
Absent Member.

Re: Mass close question

Yes, this is for incidents only.


@catalysttx wrote:

Are you referring to incidents?  if so, you can control that via the incident management profile.....clone your existing one and enable the mass close option, and assign the new one as the Incident Profile of the operators you want to have it.

 

Lyn


 

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