Mass update functionality for a particular field

[GayathriTCS]

Hi Experts,

We have a requirement of

On the incident list form, behind the “More” button, add a button (EN) “Specific Update” (FR) “Update en masse spécifique” to mass update the value of the fields “UAT Release ” and/or “Production Release” on the Incident tickets ticked.

When clicking on the “Specific Update” button, a wizard displays the 2 editable fields UAT Release and Production Release, where the new values will have to be filled in.

Rules on the “ UAT Release” and “Production Release ” mass updates:

-       If there is a control on those fields, they are not performed

-       If the user does not have the right to modify the ticket, the update is not processed

After mass update, display the number of tickets updated out of the number of tickets of the selected list of incidents.

For each value modified on “UAT Release ” and “Production Release”, an activity is added on the Activity tab:

“Mass UAT Release” => “UAT Release from XXX “Mass Production Release” => “Production Release from XXX to YYY”

Please suggest how to acheive this.

[Ngoc_Ngo_SM]

Hi,

I think this is a pure customization and you should consult PSO team on this. We can add the Specify Update in the screen but with the function to open a new wizard we need to heavy customize the system. Also, PSO team is experts on customization and they can help you with!

Thank you and Best regards,

[Gaurav_gds]

Hi,

Try using "Complex Update" for a single field.

[GayathriTCS]

Hi , That was not the one we are looking out for. We should have a field same like " Mass Update" which inturn opens a new wizard and the wizard should contain only the new fields which were created and after mass update it should log an activity log in IM about the update for Tickets.