Materials for the study?
Hello all !
Recently begun to study the system. Received little input from colleagues in the pdf. I would like to ask you whether there is any special editions for self-development. Since the books on the Internet almost did not find those that have been read and the first steps taken. I would like more detailed and visually learn the system. Recommend please a book or manuals (except HELP), which can be downloaded or purchased. Or sources where you can get information.
Thank you very much.
P.S Sorry for bad English, I'm from Russia .
list of books that I have now:
- installation guide
- update guide
I've found that the book 'Service Manager 7 Techniques' by Mike Saunders is a
good one to have..have not got it personally..but i am looking for it!!
are you working in the company which is HP Partner or not?
I'm asking because if you're HP partner you could have access to HP Learning Center, to HP Knowledge Base and etc, where there are a lot of documents and recorded courses are available.
Also, to advise something at start point, it's better to know which tasks are you going to execute with SM: administration, Java programmer, general process designer, etc...
Yes, I work for a company partner, HP. At the positions of engineer Serviсe Manager, administrator. Please tell me the exact links to knowledge bases as well as access to the training center there. Thank you.