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Respected Contributor.
Respected Contributor.
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Miss match in IM count

Hi Experts,

My requirement is to display the count of IM’s which was closed or opened in Last 30 days.

Currently I have a dashboard which shows this count. Below screenshot shows the same.

Dashboard1.JPG

when i selected 65 below IM's was displayed with count.

dashboard2.png

But there is a miss match in count . Here the count is showing as 1237.

Below is the query given for pIe chart.

open.time>=date(tod()) - '30 00:00:00' or close.time>=date(tod()) - '30 00:00:00'

Any suggestion is appreciated to resolve this count miss match.

Thanks,

Jithisha

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3 Replies
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Respected Contributor.
Respected Contributor.

Re: Miss match in IM count

Any suggestions are appreciated.

Thanks & Regards,

jithisha

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Miss match in IM count

Hi,

What is exactly the SM version where this is happening and browser?

Carlos Villalobos R
Customer Support Engineer
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Respected Contributor.
Respected Contributor.

Re: Miss match in IM count

Hi Carlos,

SM version: 9.4

Browser: Chrome

Thanks & Regards,

Jithisha

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