TPRMT Respected Contributor.
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Modify incident search form

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Hi all,

 

I am modifying the incident search form to include two new fields to search in Incident Management ->Search incidents. 

So i added the new fields X and Y in im.advFind.incident.search using Form Designer. 

I treid to check the search configuration record Under Database engine to see if i need to change anything over there to include these new fields to be searched. But the search configuration record does not have anything related to what fields to be searched. 

 

Can someone let me know where and all i should make a change to add the new fields X and Y to be able to search and provide results when matching found.  Appreciate your help in this.

Thanks,

USSKT.

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: Modify incident search form

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you must run these commands when you open an incident (in which stored your value for new field vendor)

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Luis_G_SM Super Contributor.
Super Contributor.

Re: Modify incident search form

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hello

could you share some screenshots of the properties of those custom fields and were they are define in the dbdict record for that module. 

this could help by pointing to an specific thing that may be failing.

BR!

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TPRMT Respected Contributor.
Respected Contributor.

Re: Modify incident search form

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Hi, 

I have just created them using form designer. No logical linking is done. I wanted to know where all i need to make the change to keep this field appear in incident search. I tried to check 

Tailoring->Document Engine ->Search Configuration Record. But do not know what to update here. It has no field level changes to do.

Confused.

Please help me.

Thanks,

USSKT.

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: Modify incident search form

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I'm not shure what do you mean. But it's enough to add created fields to form.

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TPRMT Respected Contributor.
Respected Contributor.

Re: Modify incident search form

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Hi,

Let me explain.

I have added to new fields to "im.advFind.incident.search" form as this the one used when we click "Search Incidents" from Incident module.  

Other than adding new fields i did not make any other change. I want to use these fields to search and provide results as like any other field in search form. Currently it is not doing that. I know i need to do some logical change. I want to know where i need to make changes and how.  Can you help please.

 

Thanks,

USSKT.

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: Modify incident search form

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Add more screenshots.

You have shown only the displayed fields, let us to see properties of this field in FD and also show this field in DBDICT.

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TPRMT Respected Contributor.
Respected Contributor.

Re: Modify incident search form

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Adding screenshots.

 

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: Modify incident search form

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So your field name is _vendor ? (underscore before vendor)

TPRMT Respected Contributor.
Respected Contributor.

Re: Modify incident search form

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Yes.

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: Modify incident search form

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Then why did you set vendor without underscore in FD ?

TPRMT Respected Contributor.
Respected Contributor.

Re: Modify incident search form

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Hi,

 

I am sorry. It is not with _(underscore). From the all fields view it looks like _ in front of variable. But when i opened it and saw it is only Vendor. I added the snapshot for that variable alone viewed. Also i am using name of the variable not SQL name. Is that correct.

Kindly let me know what else is wrong here to acheive the desired result. 

 

Thanks for you help and time so far.

 

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: Modify incident search form

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Where is screenshot with "alone viewed"

In dbdict open line with vendor and show us.

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TPRMT Respected Contributor.
Respected Contributor.

Re: Modify incident search form

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Sorry forgot to attach.

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ALARMus Acclaimed Contributor.
Acclaimed Contributor.

Re: Modify incident search form

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What is wrong ? You type value in your new fileds on search form and found no records ?

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TPRMT Respected Contributor.
Respected Contributor.

Re: Modify incident search form

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Hi,

I have an incident that as updated with

Vendor/supplier(db name: Vendor)=WIS(as value).

 

When i make a search from "Search incidents" by giving the value in Vendor/Supplier as "WIS", it says no record found. Thats the prob.

Thanks for your support.

 

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