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TPRMT Respected Contributor.
Respected Contributor.
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Moving Backwards in Incident to Categorization while having open task

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Hello Everyone,

Need a guidance here. I have modified my incident workflow to have a button to move back to "Categorization" from Investigate phase(my requirement is like that). To do this i have done the below,
1. Created a transition from "Investigation" to "Categorization".
2 Created a ruleset to set the Status="Categorize" through javascript.

My requirement is fulfilled and it works fine as long as i have not open task. When there is a open task, it throws an error saying "The Incident will not leave the current phase until the following task closed" and display the task number.

Here i want to know how can this been rectified.

1. Is the only option left here for me is to close the task automatically when moving back to categorization phase? if so how can i do this. through a ruleset?
2. Or can we move the task also backward in phase level which does not bring the above stated error? I m not sure. just asking.

Thanks in advance.!
USSKT.
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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Moving Backwards in Incident to Categorization while having open task

Hello,

In the correspond Workflow of the phase mentioned there should be an option "Allow phase to close with open tasks", after save the changes you should be able to come back to the previous phase as you want. I think there is the answer for the question #1

 

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Moving Backwards in Incident to Categorization while having open task

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