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Multiple attachment handling using connect-IT

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Hi All,

I have a created a Connect IT scenario to read an email and create an incident ticket in HPSM, using Incident Management web services.

Ticket is getting created successfully.

I have followed KM Document "https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM00439047" and mapped attachment, now i am able to fetch the attachment from an email, but it is not working if the email is having multiple attachments., only one attachment is getting fetched, and also if there is any screenshot in the email also not getting captured.

i have gone through couple of forum threads, but didn't get correct input what exact additional configuration required.

it would be a great help if someone can helpw with an idea or advise.,

 

Thanks,

VADEPU

 

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Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Hi,

Modify ur scenario by using below sysntax and then ticekt will be opened using email and all attachment from email will be captured on the ticket as attachment. (below is the html document from my scenario, you may use the same)

Destination document type

InMailMessage(InMailMessageSrc1)

Script

InMailMessageSrc1-CreateInteractionDst

Description:

|---|---|---|---attachments

   

|---|---|---|---|---attachment

[Attachment.BlobFromMail]
 

|---|---|---|---|---|---action

"add"
 

|---|---|---|---|---|---attachmentType

[Attachment.MimeType]
 

|---|---|---|---|---|---contentType

[Attachment.MimeType]
 

|---|---|---|---|---|---name

[Attachment.FileFromMail]
 

|---|---|---|---|---|---len

8192
 

 

 

     
Regards,
Sanjay Yadav
Assign Kudo, if found post useful and mark it accepted if solves the issue.

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Outstanding Contributor.. Outstanding Contributor..
Outstanding Contributor..

Hi,

Modify ur scenario by using below sysntax and then ticekt will be opened using email and all attachment from email will be captured on the ticket as attachment. (below is the html document from my scenario, you may use the same)

Destination document type

InMailMessage(InMailMessageSrc1)

Script

InMailMessageSrc1-CreateInteractionDst

Description:

|---|---|---|---attachments

   

|---|---|---|---|---attachment

[Attachment.BlobFromMail]
 

|---|---|---|---|---|---action

"add"
 

|---|---|---|---|---|---attachmentType

[Attachment.MimeType]
 

|---|---|---|---|---|---contentType

[Attachment.MimeType]
 

|---|---|---|---|---|---name

[Attachment.FileFromMail]
 

|---|---|---|---|---|---len

8192
 

 

 

     
Regards,
Sanjay Yadav
Assign Kudo, if found post useful and mark it accepted if solves the issue.

View solution in original post

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Trusted Contributor.
Trusted Contributor.

Hi,

Thanks for your update.

I have already made smilar changes and it is working fine.

 

Thanks,

Narendra

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Visitor.

emailmapping.jpg

 

I hope this image help.

The field Source for the collection mapping must be empty for the main Create map

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