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Multiple attachments email into an interaction

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Experts,

I am using HP CIT v9.60 & HP SM v9.40 

I am  converting an email to an interaction using the web service connector . The interaction is getting created without issues and is populating the right set of values. 

The issue which I am facing is, 

if the email is having multiple attachments, then it creates that many number of interactions. ( suppose 3 attachments, I get 3 interactions ).  

I have looked at the old forum posts, though it mentions this behavior but none of states the right solution.

Attaching the screenshots of the changes made in my scenario.

thx

dev

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Re: Multiple attachments email into an interaction

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Fixed it.

I removed the existing document type and created a new document type & did the mapping.

Only difference which I did is in the mapping of the Attachment File Name  , which I mapped to [Attachment.FileFromMail] &PifGetInstance()

 

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Acclaimed Contributor.. brav0 Acclaimed Contributor..
Acclaimed Contributor..

Re: Multiple attachments email into an interaction

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Fixed it.

I removed the existing document type and created a new document type & did the mapping.

Only difference which I did is in the mapping of the Attachment File Name  , which I mapped to [Attachment.FileFromMail] &PifGetInstance()

 

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