Absent Member.
Absent Member.

My ToDO List not showing new created incidents.

Hi All


How is My ToDo list displaying records.


I created a new incident and assigned it to ABC group.

Now i have logged in HPSM using  user id  :  xyz. .


My TO List  doesnot show the created incident ticket in the list.


If i select incident inthe queue and All open incident in the View.Then i can see the incident which created.


Why it is not visible in TOList as soon as i login into HPSM ? ?

Where is this taken care in SM.??




2 Replies
Absent Member.. Absent Member..
Absent Member..

Basic question, is the user xyz member of group ABC?


Did you assign the new incident to a group or also to a user?


My To Do List includes all the tickets that are assigned to a user.

My Group's To Do List includes all the tickets that are assigned to a group that loggen in user belongs.

Established Member..
Established Member..

Hi Mamtha


The ticket will be visible in ABC group assignee whom you have assigned the ticket . Not in your view


the query in OOB will be assignee=$lo.user.name


Hope this helps.



Praveen Viswanath

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