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Absent Member.
Absent Member.
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My ToDO List not showing new created incidents.

Hi All

 

How is My ToDo list displaying records.

 

I created a new incident and assigned it to ABC group.


Now i have logged in HPSM using  user id  :  xyz. .

 

My TO List  doesnot show the created incident ticket in the list.

 

If i select incident inthe queue and All open incident in the View.Then i can see the incident which created.

 

Why it is not visible in TOList as soon as i login into HPSM ? ?


Where is this taken care in SM.??

 

 

Regards
mamatha

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Absent Member.. Absent Member..
Absent Member..

Basic question, is the user xyz member of group ABC?

 

Did you assign the new incident to a group or also to a user?

 

My To Do List includes all the tickets that are assigned to a user.

My Group's To Do List includes all the tickets that are assigned to a group that loggen in user belongs.

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Established Member..
Established Member..

Hi Mamtha

 

The ticket will be visible in ABC group assignee whom you have assigned the ticket . Not in your view

 

the query in OOB will be assignee=$lo.user.name

 

Hope this helps.

 

Regards

Praveen Viswanath

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