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New Member.
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NEED TO ADD A SURVEY URL IN EMAIL TEMPLATE IN HP SERVICE MANAGER

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Hello Guys,

Im in a big fix now.I need to add a survey URL to the emails being sent out by service manager when a ticket is closed.Unfortunately,i do not know where to do this or where to find the template.

SCSMTP is being used to send emails in the environment.

Please assist as this is very urgent

Thanks

 

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Acclaimed Contributor.
Acclaimed Contributor.

Can we see a screenshot of the scmessages (pm, 321) and (pm,322)?

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Acclaimed Contributor.
Acclaimed Contributor.

so let's keep investigating 🙂

As i see in you message there is at least 14 parameters that are passed to the body of a message.

Open scmsg (from command line), type in message field: *Dear Sir/Madam*

and press search then give us result as screenshot.

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New Member.

Screenshot attached

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New Member.

APPS VERSION SIR

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Acclaimed Contributor.
Acclaimed Contributor.

it's also not the line that we are looking for.

And can you perform actions from my last post ?

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New Member.

HELLO ALL,

THANKS FOR ALL YOUR CONTRIBUTIONS THUS FAR.

IVE FOUND THE SOLUTION

ATTACHED CONTAINS THE SOLUTION

THANK YOU ALL

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