Im in a big fix now.I need to add a survey URL to the emails being sent out by service manager when a ticket is closed.Unfortunately,i do not know where to do this or where to find the template.
SCSMTP is being used to send emails in the environment.
Please assist as this is very urgent
so let's keep investigating 🙂
As i see in you message there is at least 14 parameters that are passed to the body of a message.
Open scmsg (from command line), type in message field: *Dear Sir/Madam*
and press search then give us result as screenshot.