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NON-Cart Service Catalog Screens problem


  We use Non cart service catalog and / Support item 

OOB Scenario is :

 1- the user click category then Item .

2- The Second screen is  only for  display Item info  then user need to press submit button to go the next step. ( Need to skip this screen).

3- The Third Screen : display the request [ Purpos - needed by ........ etc ].

4- The fourth Screen is to show submitted request info (Need to skip this also)


we need to skip the second screen , Any Solutions ?


Thanks In Advance.


Mohamed Shahboub

ITSM Consultant
1 Reply
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Established Member..

Re: NON-Cart Service Catalog Screens problem

I notice the order from catalog or non-cart item catalog ordering is using rad: sd.catalog.request.

So the solution should be define your new rad like sd.catalog.request.

And define your new rad in the menu: Service Catalog.

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