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Negative value in minutes in popup message when user in Inactive in SM

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Recently we have upgraded our SM to 9.34 and we are seeing the below issue. When the user is in inactive for couple of minutes in SM, the following message is displayed with negative value in minutes as " Your inactive HP Service Manager session (UID# 9) will be automatically disconnected in -2145407104 minute(s) 270752584 second(s) ". We are seeing this issue only in Web Client and not in Windows Client.

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Super Contributor.
Super Contributor.

Re: Negative value in minutes in popup message when user in Inactive in SM

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Hello,

Your issue has been already reported at:

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM01159571

Best Regards

LPP

Global Support Delivery Software Support Expert

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

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Super Contributor.
Super Contributor.

Re: Negative value in minutes in popup message when user in Inactive in SM

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Hello,

Your issue has been already reported at:

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/KM01159571

Best Regards

LPP

Global Support Delivery Software Support Expert

If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

View solution in original post

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Absent Member.. Absent Member..
Absent Member..

Re: Negative value in minutes in popup message when user in Inactive in SM

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Thank you very much to your reply, this is working fine now.

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