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New Module in Service manager

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Experts

 

I need one suggestion, I am planning to create a new module requirement. so what are the technical aspects i need to look at ?

 

I think i need to look at dbdict(new table), FD,FC, Links,display option, Menu, User Profiles, capabilitiy words,notification and reports. 

 

I am missing something ??

 

 

Thanks,

Deepesh
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Re: New Module in Service manager

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The attached doc includes a section specifically about configuring a custom module in PD.

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Re: New Module in Service manager

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Start wtih a new Document Engine Object. By using an Object, you get the capablities to configure queues and views, call notifications, etc.  with a lot less work. It saves a lot of time.

You can copy the DEFAULT object to start and modify as needed. 

 

 

In a 9.4x Codeless system, there is a guide for adding confifureing a new PD module available.

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Re: New Module in Service manager

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Hi Deepesh,

 

First thing you need to create is a object,Inside the object you can create you own states.processes,Display screens and Display options.I will recommend to use some out of the box states i.e db.view and db.search which will help you initially and later on create your own states,processes.You missed Object record.

 

Thanks

 

Jagabandhu padhy

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Re: New Module in Service manager

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Thanks John and Jababandhu for the response.

 

@John Stagaman  i am using 9.40 only, can you please share the PD document or the link for the same.

 

@Jagabandhu thanks for the suggestion , i will try to use OOB states and process.

 

 

Deepesh Tak

 

Thanks,

Deepesh
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Re: New Module in Service manager

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The attached doc includes a section specifically about configuring a custom module in PD.

----------------------------------------------------
Kudos - what, where, how, and why
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View solution in original post

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Re: New Module in Service manager

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Thanks @John Stagaman

 

I have a one more query if you dont mind.

 

This is regarding licensing strategy for new module. I understand in sm licenses works based on the modules, so what will be the case when we build new custom modules ??

 

Thanks in advance..

Thanks,

Deepesh
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Re: New Module in Service manager

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Users of the custom module fall under the login licenses/foundation.

 

Note that building a custom module to avoid licensing a product module that provides the same functionality can be an issue (e.g. modifying incident to allow catalog-based requests and fulfillment flows to be implemented without using SRC or Request). But so long as that's not the case, I don't think there are any issues. I've built a custom on-call module, for example, that was integrated into the OOB modules.

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Re: New Module in Service manager

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Thanks for explaination @John Stagaman

Thanks,

Deepesh
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