Trusted Contributor.. goodja Trusted Contributor..
Trusted Contributor..
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Non-responsive navigation menu in web/ESS

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We have users intermittently unable to open anything from the left-side navigation menu in either the full web client or in ESS. They can expand any navigation trees, but when clicking on any of the menu options to make it display in the main menu on the right, nothing happens. The user currently having the issue is using Internet Explorer 11, and the cache, cookies, etc have all been cleared. In the past, when users have had this issue, it mysteriously clears up on its own after some time, but I've been tasked with figuring out the cause and finding a real solution other than "try a different browser until it starts working again." Any ideas?

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Trusted Contributor.. goodja Trusted Contributor..
Trusted Contributor..

Re: Non-responsive navigation menu in web/ESS

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I had another user with the same issue, and this one worked with me. The solution we found was making sure his browser was set to 100% zoom.

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Outstanding Contributor.. Ngoc_Ngo_SM Outstanding Contributor..
Outstanding Contributor..

Re: Non-responsive navigation menu in web/ESS

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Hi,

 

Would you please let me know if you have change the browser and does the error happen on the new browser? Have you checked if your version of browser is compatible with your version of SM?

Thank you and Best regards,

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Absent Member.. Kiran Amarnani Absent Member..
Absent Member..

Re: Non-responsive navigation menu in web/ESS

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Hi, Can you please share if your issue is resolved ? If yes then you can post the answer here, it ll help others too. If not then you can log a case with HP Software support or Professional Services for customization requests.
Regards,
HPE Software Support

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Trusted Contributor.. goodja Trusted Contributor..
Trusted Contributor..

Re: Non-responsive navigation menu in web/ESS

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sadly, i'm still waiting on the user who had the issue to reply. if i ever get an answer, i'll be sure to update here!

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Micro Focus Expert
Micro Focus Expert

Re: Non-responsive navigation menu in web/ESS

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Can you tell me:

1. The Service Manager server RTE version?

2. The Service Manager Webtier version

3. What is the application server deploying the webtier? (i.e. Tomcat, Websphere, etc)

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Trusted Contributor.. goodja Trusted Contributor..
Trusted Contributor..

Re: Non-responsive navigation menu in web/ESS

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App Version: 9.31.0022

RTE Version: 9.31.2004

Webtier Version: 9.30.116

Apache Tomcat 6.0.35

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Micro Focus Expert
Micro Focus Expert

Re: Non-responsive navigation menu in web/ESS

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Upgrade your webtier to match 9.31. Do not leave it at 9.30. Then monitor the situation

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Trusted Contributor.. goodja Trusted Contributor..
Trusted Contributor..

Re: Non-responsive navigation menu in web/ESS

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I had another user with the same issue, and this one worked with me. The solution we found was making sure his browser was set to 100% zoom.

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