I'm using SM9.2 in Windows server.
The problem I face is where the second change approver wouldn't get notified after the first change approver has approve the ticket.
The OOB statement below in ChM Change Approval doesn't work:-
approval.status in $L.file="pending" and current.pending.groups in $L.file~=current.pending.groups in $L.file.save
I've tried putting it on ChM Change Update but it doesn't work too. I've tested out many times and doubled checked the approval, operator email, notification.
One of the solution i thought of is to create a new variable to store the old current.pending.groups and using that to validate to send out notification.
Is there any alternatives?
Does anyone knows how to copy the current.pending.groups field into another new variable?
i've used the macro for notifications as well, but for this specific Approval email I was able to make it work using notifications with no issues.
the following condition was used.
approval.status in $L.file="pending" and not same(current.pending.groups in $L.file, current.pending.groups in $L.file.save)
Recipients=current.pending.groups in $L.file
i also set this ChM Change Approval and Update.
Can you please provide the screenshots guide after raising a change request the mail should be trigger to an approval .
But in our case , the approval not getting any email notifications for a change request.
Provide screenshots guide is highly appreciated.