Highlighted
Absent Member.. Absent Member..
Absent Member..
96 views

Notification for Knowledge

Jump to solution

Is there anyway to set up an email notification for memebers of a KM Catagory? Lets say a Knowledge article goes from a contributor to a Knowledge Expert for review. Can that expert be notified via email that there is a pending document watiing for review?

 

Thanks in advanced.

0 Likes
1 Solution

Accepted Solutions
Highlighted
Absent Member.
Absent Member.

Hi Weaverww,

 

Yes it is possible.

The Notification Engine is primarily responsible for sending messages that are generated by HP Service Manager events, such as opening or closing a quote or order. System Administrators can edit these messages, add new messages, change the conditions under which the messages will be sent out, and select who will receive the messages.

 

To add a notification definition record, follow the steps below:

 

  1. Click Tailoring > Notifications> Notifications. The Notification Definition form opens.
    1. Type or select the following information.

Field

Description

Name

Type the name of the notification record.

Condition

Type true to enable the notification in all conditions. Type an expression that is true or false to specify a condition when HP Service Manager should send the notification. Type false to disable the notification in all conditions. By default, Service Manager treats a blank entry as true.

Message tab

Use this tab to define the message type, delivery method, and conditions under which Service Managershould send the notification.

Msg Class

Type the message class for the notification. This value must match a message class definition in the message record.

Msg No

Type the message number for the notification. This value must match a message number definition in the message record.

Arguments

Type any RAD expressions to display information from the record or event that triggered the notification.Service Manager displays this information in the text of the notification. You can enter an array of arguments by enclosing all arguments in brackets and separating each argument with a comma. For example:{argument1,argument2,argument3}

Note: Arguments typically take the following form:

<field name> in $L.file

where <field name> is the name of a field in the record that triggered the notification.

Condition

Type true to enable the notification in all conditions. Type an expression that can be true or false to define a condition when Service Manager should send the notification. Type false to disable the notification in all conditions. By default, Service Manager treats a blank entry as true.

Format

Type the format control record used to display the triggering record as part of the notification.

Notify Method

Type or select the delivery method to be used to send the notification. This value must match a delivery method defined in the msgtype table.

Note:

o    The notification applications listed below must be defined in RAD code and exist in Service Manager to work.

o    The message type must be enabled (true) by selecting "Active?" in the msgtype table.

See the following table for valid message types.

Message type

Desctiption

connect

Send a message to an external device.

email

Send email.

fax

Send a fax.

log

Create a log entry for a message.

mail

Send internal mail.

msg

Send an internal message to a user's current Service Manager session (for example, "Incident IM1011 has been assigned to your monitor list since...").

Note: If the user is not currently connected to a Service Manager session, the message is not sent.

page

Send page.

print

Print message.

Recipients

Type one of the following to identify who should receive the notification:

o    A contact name

o    An operator name

·         A RAD expression that gathers a contact or operator name from some field in the triggering record

Group File

Type the name of the group receiving the notification. You can specify the On Call group to send the notification to for those operators who meet the On Call criteria.

Group Area

Type the name of the group area receiving the notification. You can use this field only with ocmgroups and cm3groups group tables. Valid choices include:

·         ocmgroups

-All

-Line Items

-Orders

-Quotes

·         cm3groups

-All

-Changes

-Tasks

Subgroup

Type the name of the subgroup area receiving the notification. You can use this field only with ocmgroups and cm3groups group tables. Valid choices include:

·         All

·         Approvers

·         Members

Email/Mail Subject Line tab

Use this tab to type any custom information that should appear in e-mail notifications.

Msg Class

Type the message class for the subject of the notification. This value must match a message class definition in the message record.

Msg No

Type the message number to use as the subject of the notification. This value must match a message number definition in the message record.

Arguments

Type any RAD expressions used to display information from the record or event that triggered the notification.Service Manager displays this information in the subject of the notification. You can enter an array of arguments by enclosing all arguments in brackets and separating each argument with a comma. For example:

{argument1,argument2,argument3}

Note: Arguments typically take the following form:

<field name> in $L.file

where <field name> is the name of a field in the record that triggered the notification.

  1. Click Add.

 

Hope this helps!

 

Best regards,

Andrés Valverde Jiménez

HP Software Support Engineer

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Also, please assign a Kudo to the post if you find it is helpful .

View solution in original post

0 Likes
1 Reply
Highlighted
Absent Member.
Absent Member.

Hi Weaverww,

 

Yes it is possible.

The Notification Engine is primarily responsible for sending messages that are generated by HP Service Manager events, such as opening or closing a quote or order. System Administrators can edit these messages, add new messages, change the conditions under which the messages will be sent out, and select who will receive the messages.

 

To add a notification definition record, follow the steps below:

 

  1. Click Tailoring > Notifications> Notifications. The Notification Definition form opens.
    1. Type or select the following information.

Field

Description

Name

Type the name of the notification record.

Condition

Type true to enable the notification in all conditions. Type an expression that is true or false to specify a condition when HP Service Manager should send the notification. Type false to disable the notification in all conditions. By default, Service Manager treats a blank entry as true.

Message tab

Use this tab to define the message type, delivery method, and conditions under which Service Managershould send the notification.

Msg Class

Type the message class for the notification. This value must match a message class definition in the message record.

Msg No

Type the message number for the notification. This value must match a message number definition in the message record.

Arguments

Type any RAD expressions to display information from the record or event that triggered the notification.Service Manager displays this information in the text of the notification. You can enter an array of arguments by enclosing all arguments in brackets and separating each argument with a comma. For example:{argument1,argument2,argument3}

Note: Arguments typically take the following form:

<field name> in $L.file

where <field name> is the name of a field in the record that triggered the notification.

Condition

Type true to enable the notification in all conditions. Type an expression that can be true or false to define a condition when Service Manager should send the notification. Type false to disable the notification in all conditions. By default, Service Manager treats a blank entry as true.

Format

Type the format control record used to display the triggering record as part of the notification.

Notify Method

Type or select the delivery method to be used to send the notification. This value must match a delivery method defined in the msgtype table.

Note:

o    The notification applications listed below must be defined in RAD code and exist in Service Manager to work.

o    The message type must be enabled (true) by selecting "Active?" in the msgtype table.

See the following table for valid message types.

Message type

Desctiption

connect

Send a message to an external device.

email

Send email.

fax

Send a fax.

log

Create a log entry for a message.

mail

Send internal mail.

msg

Send an internal message to a user's current Service Manager session (for example, "Incident IM1011 has been assigned to your monitor list since...").

Note: If the user is not currently connected to a Service Manager session, the message is not sent.

page

Send page.

print

Print message.

Recipients

Type one of the following to identify who should receive the notification:

o    A contact name

o    An operator name

·         A RAD expression that gathers a contact or operator name from some field in the triggering record

Group File

Type the name of the group receiving the notification. You can specify the On Call group to send the notification to for those operators who meet the On Call criteria.

Group Area

Type the name of the group area receiving the notification. You can use this field only with ocmgroups and cm3groups group tables. Valid choices include:

·         ocmgroups

-All

-Line Items

-Orders

-Quotes

·         cm3groups

-All

-Changes

-Tasks

Subgroup

Type the name of the subgroup area receiving the notification. You can use this field only with ocmgroups and cm3groups group tables. Valid choices include:

·         All

·         Approvers

·         Members

Email/Mail Subject Line tab

Use this tab to type any custom information that should appear in e-mail notifications.

Msg Class

Type the message class for the subject of the notification. This value must match a message class definition in the message record.

Msg No

Type the message number to use as the subject of the notification. This value must match a message number definition in the message record.

Arguments

Type any RAD expressions used to display information from the record or event that triggered the notification.Service Manager displays this information in the subject of the notification. You can enter an array of arguments by enclosing all arguments in brackets and separating each argument with a comma. For example:

{argument1,argument2,argument3}

Note: Arguments typically take the following form:

<field name> in $L.file

where <field name> is the name of a field in the record that triggered the notification.

  1. Click Add.

 

Hope this helps!

 

Best regards,

Andrés Valverde Jiménez

HP Software Support Engineer

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Also, please assign a Kudo to the post if you find it is helpful .

View solution in original post

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.