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Respected Contributor.
Respected Contributor.
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Notification not triggering to assignment group

Hi Experts,

In Incident management, for Assignment groups notifications are not trigerring, but with the same condition it is triggering if i directly give recipient ie, mail id. And when i try to validate, in output events mails are triggering for assignment groups(PFA), but mails are not triggering. And I have attached the event that are triggering for assignment groups(only in output events it is triggering), And currently am using SM 9.40 version. This is the condition i have given for triggering,

assignment in $L.file="Tier4 - Hardware and Industrial Controls" and not  (same(assignment in $L.file, assignment in $L.file.save))           -----> condition(update phase)

assignment in $L.file      ---> this is recipient

assignment       -----> group.

And this issue is with open and even close phase.

Can you please help me out to solve this issue. Thanks in advance.

Regards,

Abarna

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4 Replies
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Respected Contributor.
Respected Contributor.

Re: Notification not triggering to assignment group

Hi Experts,

Can you please help me out to solve this issue. Thanks in advance.

Regards,

Abarna

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Notification not triggering to assignment group

Abarna,

Can you please clarify?  I don't understand.  In the same sentence you say it's working and then you say it's not...

"mails are triggering for assignment groups(PFA), but mails are not triggering"

 

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Respected Contributor.
Respected Contributor.

Re: Notification not triggering to assignment group

Hi,

I could see the mail contents in output events(when am testing), but that exact mail is not triggering to assignment groups. And for the same condition individual mails are triggering, am facing issue only with the assignment groups.

 

Thanks,

Abarna

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Acclaimed Contributor.
Acclaimed Contributor.

Re: Notification not triggering to assignment group

what if you set next:

assignment in $L.file="Tier4 - Hardware and Industrial Controls" and not same(assignment in $L.file, assignment in $L.file.save)

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