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Notification on change Update

Hi All,

My customer requirement is to send an email notification when the change is updated.

We have created a custom field in the Change Closure Phase, once the field is updated email should trigger.

I couldn't see any Chm Change Update notification in my system.

Please advise.

 

Thanks,

Narendra

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Hi,

we do have the ChM Change Updation notification 1 and 2. We have configured in these notifications and tested, but no notification got triggered.

Please advise.

Thanks,

VND

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Outstanding Contributor.. Outstanding Contributor..
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If you have created notification records where the ID is correct (I do not have an SM in front of me, but it should be something like ChM Update; check OOB notifications and match that ID), and assuming you are actually sending emails, then this should work - doubly assuming that your conditions are evaluating to true. Can you post your notification records? What are the expected conditions for when the notifications should fire? Is it on any/all updates/changes to that field value?
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