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OMI Steps do to open | close incident on SM

Hello Dears , 

i 'm troblshoting some issues regarding intgeration between SM and OMi , for that i'd like to understand what the exact steps that OMi do on SM to open or close an incident , what the tables OMi uses or lookup in . what are the steps , 

could any body help me , 

 

thanks 

Thanks and Best Regards
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Amr Salah
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