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Trusted Contributor.
Trusted Contributor.
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OMi & HP SM Integration

Hi Team,

We have 9.40 version of SM and OMi 10.10, we have integrated both. When a critical event is created, respective ticket is created in the HP SM. However, we need the ticket to be assigned to a specific group in hpsm when the event is triggered. Can some1 please let us know the steps to achieve this?

 

Thanks

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Acclaimed Contributor.
Acclaimed Contributor.

Re: OMi & HP SM Integration

Most of our integrations flow through the im.first Process.  You could add some code to the initial expressions area that says if the operator is OMI, then assign the ticket to the specific group.

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Honored Contributor.
Honored Contributor.

Re: OMi & HP SM Integration

Hi there,

we solved mappings like this in the bdmmapping record:


2017-09-08 17_52_34-Clipboard.png

Hope this helps...

Bo

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