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[Online Expert Day] Changing an operator's default view

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Hi experts,  ¿How can the sysadmin change the default view, just for one or more operators?. Everyone has the Todo "My Group's Todo list" when connecting to SM as the default queue/view (SM 9.34)

Thanks in advance.

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Acclaimed Contributor.
Acclaimed Contributor.

Re: [Online Expert Day] Changing an operator's default view

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Hi Norita,

hope you are doing fine.

please see this link below:

https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM00384438

or also,

The last View used rather than the default View displays when connecting to Service Manager (SM)
 
 The last View used rather than the default View displays when connecting to Service Manager

A customized View is defined as the default in the  Interaction Queue.

Solution
The product is working as designed, because the client will remember the last working View and display it on the next logon.
 
To display default View for SM user whenever they login, perform the following  customization
 
1.  On formatctrl select login.DEFAULT
 
2.  Under subrountines enter the following:
 
application name: scm.advanced
names:     values:
name        incidents
text           your default View's name
 
3.  Please fill the conditions also.

 

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

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1 Reply
Highlighted
Acclaimed Contributor.
Acclaimed Contributor.

Re: [Online Expert Day] Changing an operator's default view

Jump to solution

Hi Norita,

hope you are doing fine.

please see this link below:

https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM00384438

or also,

The last View used rather than the default View displays when connecting to Service Manager (SM)
 
 The last View used rather than the default View displays when connecting to Service Manager

A customized View is defined as the default in the  Interaction Queue.

Solution
The product is working as designed, because the client will remember the last working View and display it on the next logon.
 
To display default View for SM user whenever they login, perform the following  customization
 
1.  On formatctrl select login.DEFAULT
 
2.  Under subrountines enter the following:
 
application name: scm.advanced
names:     values:
name        incidents
text           your default View's name
 
3.  Please fill the conditions also.

 

Carlos Villalobos R
Customer Support Engineer
If you find that this or any other post resolves your issue, please be sure to mark it as an accepted solution.
If you are satisfied with anyone’s response please remember to give them a KUDOS by clicking on the STAR at the bottom left of the post and show your appreciation.

View solution in original post

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