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[Online Expert Day] Smart Analytics (3): Training of Smart Ticket results in errors in the logs

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Hello,
when we start a traning of the smart ticket feature we receive the following errors in the logfiles:

  5312(  6804) 01/24/2017 15:22:37  RTE E Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:22:37  RAD I [acicategory] Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:22:37   JS I Timeout when trying to connect to and read data from the Smart Analytics server.
  5312(  6804) 01/24/2017 15:22:37  RAD I [acicategory] checkCategoryStatus [0] timeout
  5312(  6804) 01/24/2017 15:22:37  RAD I [acicategory] waiting for category module is ready
  5312(  6804) 01/24/2017 15:22:47 JRTE E Error in doIDOLRequest()
java.net.SocketTimeoutException: Read timed out
 at java.net.SocketInputStream.socketRead0(Native Method)
 at java.net.SocketInputStream.socketRead(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.io.BufferedInputStream.fill(Unknown Source)
 at java.io.BufferedInputStream.read(Unknown Source)
 at org.apache.commons.httpclient.HttpParser.readRawLine(HttpParser.java:78)
 at org.apache.commons.httpclient.HttpParser.readLine(HttpParser.java:106)
 at org.apache.commons.httpclient.HttpConnection.readLine(HttpConnection.java:1116)
 at org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1973)
 at org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1735)
 at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1098)
 at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
 at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:346)
 at com.hp.ov.sm.server.utility.IDOLACIWrapper.executeAction(IDOLACIWrapper.java:188)
 at com.hp.ov.sm.server.utility.IDOLAciClient.doIDOLRequest(IDOLAciClient.java:101)
 at com.hp.ov.sm.server.utility.GenericServerThread.symanContinue(Native Method)
 at com.hp.ov.sm.server.utility.GenericServerThread.run(GenericServerThread.java:58)

Are those expected? do we need to worry about it? Is there something to fix this issue?

Kind Regards
Alexander Lambertz

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Re: [Online Expert Day] Smart Analytics (3): Training of Smart Ticket results in errors in the logs

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So it is a timeout issue:

5312(  6804) 01/24/2017 15:21:31  RAD I [acicategory] Now is start to training category [1596]  [SAP Data Transfer from/To Customer]

....

5312(  6804) 01/24/2017 15:22:32 JRTE E Error in doIDOLRequest()
java.net.SocketTimeoutException: Read timed out

By default the HTTP timeout is 60 seconds. Can you please check the <Smart Analytics Installation Folder>/IDOL/logs/action.log for the following string action=CategorySetTraining to see exactly how long the query took? For example:

31/01/2017 11:00:50 [103] 00-Always: action=CategorySetTraining&Category=766&DocRef=SD10008%2CSD10032%2CSD10033%2CSD10039%2CSD10042%2CSD10043%2CSD10052%2CSD10064%2CSD10066%2CSD10068%2CSD10069%2CSD10070%2CSD10071%2CSD10072%2CSD10089%2CSD10106%2CSD10154%2CSD10172%2CSD10173&BuildNow=true (xx.xxx.xxx.xxx)

31/01/2017 11:00:51 [103] 30-Normal: Request completed in 1358 ms.

Also you should change the training samples per category back from 1500 to the default value of 200.

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Re: [Online Expert Day] Smart Analytics (3): Training of Smart Ticket results in errors in the logs

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Hello,

Please can you provide a few extra lines of your log file specifically for PID 5312 TID 6804? Is this the only time you receive this error and does it occur everytime you perform training?

Thanks.

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Re: [Online Expert Day] Smart Analytics (3): Training of Smart Ticket results in errors in the logs

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Hello Alexander, 

   Along to the extra lines on the log file requested on the previous thread, we might want to check on the trainning configuration. 

  The error message I believe comes from the the jsaci ScriptLibrary, checkCategoryStatus function. We might need to check what are the values we are passing along, I would probably check first if the Category infomration is correct and if it actually returns the value we are expecting.

Regards, 

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Re: [Online Expert Day] Smart Analytics (3): Training of Smart Ticket results in errors in the logs

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Hello,

Thank you very much for trying to help me!

Please find below the requested information:

Configuration of the Task "Service category field":

Configurations
Query: category~="service catalog" and open.time > '01/01/2015'
ContentFields: Description

Training Optimization
Traning Samples Per Category: 1500
Test Data Coverage: 5
Source Data Coverage: 90
Training Method: use training document
Adjust Term Weight From Test Result is set

No futher modifications to the OOB ones.

Further logfile lines:
I will post them in the next thread 

Kind Regards
Alexander Lambertz

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Re: [Online Expert Day] Smart Analytics (3): Training of Smart Ticket results in errors in the logs

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I'm sorry there is no way to upload a logfile so some futher lines: 

5312(  6804) 01/24/2017 15:21:31  RAD I [acicategory] end to training category [1595]  [IT Asset Management Processes]
  5312(  6804) 01/24/2017 15:21:31  RAD I [acicategory] Now is start to training category [1596]  [SAP Data Transfer from/To Customer]
  5312(  1736) 01/24/2017 15:21:40   JS I Updating Collection: Catalog_Library
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index complete in: 62 milliseconds
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index result for Catalog_Library: 0
  5312(  1736) 01/24/2017 15:21:40   JS I Updating Collection: Change_Library
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index complete in: 63 milliseconds
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index result for Change_Library: 0
  5312(  1736) 01/24/2017 15:21:40   JS I Updating Collection: ChangeTask_Library
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index complete in: 63 milliseconds
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index result for ChangeTask_Library: 0
  5312(  1736) 01/24/2017 15:21:40   JS I Updating Collection: ConfigurationItem_Library
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index complete in: 63 milliseconds
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index result for ConfigurationItem_Library: 0
  5312(  1736) 01/24/2017 15:21:40   JS I Updating Collection: Contact_Library
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index complete in: 63 milliseconds
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index result for Contact_Library: 0
  5312(  1736) 01/24/2017 15:21:40   JS I Updating Collection: Department_Library
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index complete in: 62 milliseconds
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index result for Department_Library: 0
  5312(  1736) 01/24/2017 15:21:40   JS I Updating Collection: Incident_Library
  5312(  1736) 01/24/2017 15:21:40   JS I processDeleteDocs: 0
  5312(  1736) 01/24/2017 15:21:40   JS I Checking for updates
  5312(  1736) 01/24/2017 15:21:40   JS I processUpdateDocs: 0
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index complete in: 234 milliseconds
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index result for Incident_Library: 0
  5312(  1736) 01/24/2017 15:21:40   JS I Updating Collection: Interaction_Library
  5312(  1736) 01/24/2017 15:21:40   JS I processDeleteDocs: 0
  5312(  1736) 01/24/2017 15:21:40   JS I Checking for updates
  5312(  1736) 01/24/2017 15:21:40   JS I processUpdateDocs: 0
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index complete in: 125 milliseconds
  5312(  1736) 01/24/2017 15:21:40   JS I IDOLKMIncrementalIndex index result for Interaction_Library: 0
  5312(  1736) 01/24/2017 15:21:41   JS I Updating Collection: Knowledge_Library
  5312(  1736) 01/24/2017 15:21:41   JS I IDOLKMIncrementalIndex index complete in: 78 milliseconds
  5312(  1736) 01/24/2017 15:21:41   JS I IDOLKMIncrementalIndex index result for Knowledge_Library: 0
  5312(  1736) 01/24/2017 15:21:41   JS I Updating Collection: KnownError_Library
  5312(  1736) 01/24/2017 15:21:41   JS I IDOLKMIncrementalIndex index complete in: 78 milliseconds
  5312(  1736) 01/24/2017 15:21:41   JS I IDOLKMIncrementalIndex index result for KnownError_Library: 0
  5312(  1736) 01/24/2017 15:21:41   JS I Updating Collection: Location_Library
  5312(  1736) 01/24/2017 15:21:41   JS I IDOLKMIncrementalIndex index complete in: 125 milliseconds
  5312(  1736) 01/24/2017 15:21:41   JS I IDOLKMIncrementalIndex index result for Location_Library: 0
  5312(  1736) 01/24/2017 15:21:41   JS I Updating Collection: Problem_Library
  5312(  1736) 01/24/2017 15:21:41   JS I IDOLKMIncrementalIndex index complete in: 62 milliseconds
  5312(  1736) 01/24/2017 15:21:41   JS I IDOLKMIncrementalIndex index result for Problem_Library: 0
  5312(  1736) 01/24/2017 15:21:41   JS I Updating Collection: Request_Library
  5312(  1736) 01/24/2017 15:21:41   JS I IDOLKMIncrementalIndex index complete in: 79 milliseconds
  5312(  1736) 01/24/2017 15:21:41   JS I IDOLKMIncrementalIndex index result for Request_Library: 0
  5312(  6932) 01/24/2017 15:22:10   JS I [BSS INFO:] Clear Operator Template:  Processing HP SM Account for User BellingW
  5312(  6932) 01/24/2017 15:22:11   JS I Updating contact BellingW was successful.
  5312(  6932) 01/24/2017 15:22:11  RAD I Operator record updated.
  5312(  6932) 01/24/2017 15:22:11   JS I [BSS INFO:] Clear Operator Template:  Reference to Operator Template for User BellingW was removed.
  5312(  6932) 01/24/2017 15:22:11   JS I [BSS INFO:] Clear Operator Template:  Processing HP SM Account for User HeydukB
  5312(  6932) 01/24/2017 15:22:11   JS I Updating contact HeydukB was successful.
  5312(  6932) 01/24/2017 15:22:11  RAD I Operator record updated.
  5312(  6932) 01/24/2017 15:22:11   JS I [BSS INFO:] Clear Operator Template:  Reference to Operator Template for User HeydukB was removed.
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Start to process the state for file: cm3r, handle phase: false, handle assign log: true
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Process the state for file: cm3r finished, record converted: 0
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Start to process the state for file: cm3t, handle phase: false, handle assign log: true
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Process the state for file: cm3t finished, record converted: 0
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Start to process the state for file: imTask, handle phase: false, handle assign log: true
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Process the state for file: imTask finished, record converted: 0
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Start to process the state for file: incidents, handle phase: true, handle assign log: true
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Process the state for file: incidents finished, record converted: 1
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Start to process the state for file: probsummary, handle phase: true, handle assign log: true
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Process the state for file: probsummary finished, record converted: 1
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Start to process the state for file: request, handle phase: true, handle assign log: true
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Process the state for file: request finished, record converted: 0
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Start to process the state for file: requestTask, handle phase: true, handle assign log: true
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Process the state for file: requestTask finished, record converted: 0
  5312(  1836) 01/24/2017 15:22:14   JS I INFO - ReportETL - Start to process the state for file: rootcause, handle phase: true, handle assign log: true
  5312(  1836) 01/24/2017 15:22:15   JS I INFO - ReportETL - Process the state for file: rootcause finished, record converted: 0
  5312(  1836) 01/24/2017 15:22:15   JS I INFO - ReportETL - Start to process the state for file: rootcausetask, handle phase: true, handle assign log: true
  5312(  1836) 01/24/2017 15:22:15   JS I INFO - ReportETL - Process the state for file: rootcausetask finished, record converted: 0
  5312(  1836) 01/24/2017 15:22:15   JS I INFO - ReportETL - Start to process the state for file: svcCartItem, handle phase: true, handle assign log: false
  5312(  1836) 01/24/2017 15:22:15   JS I INFO - ReportETL - Process the state for file: svcCartItem finished, record converted: 0
  5312(  6804) 01/24/2017 15:22:32 JRTE E Error in doIDOLRequest()
java.net.SocketTimeoutException: Read timed out
 at java.net.SocketInputStream.socketRead0(Native Method)
 at java.net.SocketInputStream.socketRead(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.io.BufferedInputStream.fill(Unknown Source)
 at java.io.BufferedInputStream.read(Unknown Source)
 at org.apache.commons.httpclient.HttpParser.readRawLine(HttpParser.java:78)
 at org.apache.commons.httpclient.HttpParser.readLine(HttpParser.java:106)
 at org.apache.commons.httpclient.HttpConnection.readLine(HttpConnection.java:1116)
 at org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1973)
 at org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1735)
 at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1098)
 at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
 at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:346)
 at com.hp.ov.sm.server.utility.IDOLACIWrapper.executeAction(IDOLACIWrapper.java:188)
 at com.hp.ov.sm.server.utility.IDOLAciClient.doIDOLRequest(IDOLAciClient.java:101)
 at com.hp.ov.sm.server.utility.GenericServerThread.symanContinue(Native Method)
 at com.hp.ov.sm.server.utility.GenericServerThread.run(GenericServerThread.java:58)
  5312(  6804) 01/24/2017 15:22:32  RTE E Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:22:32  RAD I [acicategory] Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:22:32   JS I Timeout when trying to connect to and read data from the Smart Analytics server.
  5312(  6804) 01/24/2017 15:22:32  RAD I [acicategory] get the result timeout for traing category [1596]  with reference SD01125951,SD01128351,SD01129726,SD01130920,SD01132184,SD01132778,SD01132805,SD01133549,SD01134812,SD01134900,SD01135406,SD01140000,SD01141883,SD01142173,SD01142589,SD01146247,SD01146582,SD01147316,SD01147960,SD01149636,SD01149939,SD01150109,SD01150180,SD01151175,SD01152600,SD01154602,SD01154805,SD01155260,SD01156649,SD01157984,SD01158165,SD01158534,SD01159113,SD01163277,SD01165482,SD01165534,SD01165631,SD01165709,SD01168149,SD01168464,SD01168617,SD01168619,SD01169283,SD01169821,SD01170683,SD01170866,SD01171435,SD01174609,SD01174626,SD01174951,SD01175068,SD01175069,SD01175345,SD01175729,SD01176169,SD01176906,SD01177165,SD01177255,SD01177297,SD01177549,SD01177629,SD01177904,SD01177924,SD01178616,SD01178692,SD01180019,SD01181141,SD01181614,SD01182693,SD01183782,SD01185647,SD01185770,SD01187666,SD01189144,SD01190026,SD01190493,SD01196745,SD01197823,SD01197940,SD01199443,SD01200958,SD01200963,SD01201293,SD01201316,SD01201346,SD01201379,SD01201677,SD01202103,SD01202335,SD01202534,SD01204398,SD01205686,SD01207078,SD01207261,SD01207830,SD01208174,SD01208903,SD01209996,SD01209998,SD01210243,SD01210280,SD01212148,SD01212317,SD01212334,SD01212358,SD01212386,SD01213425,SD01213671,SD01215918,SD01215967,SD01216405,SD01218521,SD01219249,SD01220125,SD01220934,SD01221228,SD01223127,SD01223404,SD01223756,SD01225831,SD01226151,SD01226726,SD01226914,SD01226919,SD01227010,SD01230744,SD01230886,SD01234731,SD01234822,SD01234988,SD01235605,SD01237376,SD01237789,SD01237876,SD01238676,SD01238996,SD01239534,SD01240799,SD01241035,SD01241604,SD01241903,SD01244684,SD01246657,SD01246944,SD01247565,SD01247671,SD01251530,SD01252785,SD01255381,SD01257472,SD01258855,SD01259030,SD01259631,SD01261486,SD01262251,SD01263920,SD01264017,SD01264520,SD01265100,SD01265106,SD01267773,SD01268523,SD01268557,SD01268970,SD01271709,SD01272943,SD01274298,SD01275410,SD01276551,SD01280465,SD01282057,SD01282294,SD01283024,SD01283905,SD01288528,SD01288654,SD01289422,SD01289444,SD01290302,SD01290333,SD01290992,SD01293188,SD01293499,SD01295107,SD01295615,SD01297607,SD01297629,SD01301109,SD01301113,SD01301322,SD01302295,SD01302675,SD01302724,SD01304057,SD01306105,SD01307736,SD01310523,SD01310978,SD01311043,SD01311076,SD01311169,SD01311697,SD01311701,SD01313999,SD01314198,SD01314635,SD01314871,SD01315805,SD01315942,SD01316452,SD01317160,SD01317185,SD01317437,SD01318817,SD01318850,SD01320103,SD01320178,SD01320901,SD01320985,SD01321795,SD01321948,SD01322550,SD01325117,SD01325905,SD01327373,SD01328072,SD01328083,SD01328097,SD01330726,SD01330813,SD01331014,SD01331259,SD01332337,SD01332571,SD01332741,SD01336571,SD01337058,SD01337117,SD01337808,SD01337852,SD01337993,SD01338139,SD01338144,SD01338691,SD01339677,SD01341397,SD01342967,SD01343674,SD01344165,SD01344916,SD01345944,SD01347385,SD01347991,SD01348233,SD01348259,SD01349035,SD01349040,SD01349101,SD01349449,SD01349788,SD01351313,SD01352732,SD01353915,SD01354194,SD01354397,SD01355024,SD01357085,SD01357580,SD01358195,SD01359065,SD01359080,SD01359378,SD01360063,SD01360394,SD01360439,SD01361437,SD01361475,SD01363144,SD01365560,SD01365564,SD01366551,SD01367936,SD01370427,SD01370948,SD01371549,SD01372623,SD01372627,SD01373025,SD01373607,SD01374542,SD01375357,SD01377251,SD01377657,SD01377826,SD01377852,SD01377936,SD01378907,SD01379240,SD01379695,SD01379771,SD01381265,SD01382216,SD01382883,SD01388544,SD01391506,SD01404536,SD01404871,SD01406908,SD01407446,SD01414644,SD01419100,SD01419345,SD01422216,SD01422945,SD01429039,SD01429364,SD01429510,SD01435956,SD01446211,SD01446498,SD01446584,SD01446849,SD01452103,SD01453102,SD01454945,SD01462819,SD01463335,SD01468172,SD01470667,SD01473217,SD01473733,SD01474652,SD01490529,SD01492436,SD01493054,SD01499749,SD01499756,SD01499759,SD01503332,SD01503992,SD01505808,SD01507490,SD01510033,SD01510106,SD01519904,SD01520603,SD01521191,SD01522482,SD01522913,SD01523981,SD01524021,SD01532268,SD01533039,SD01543300,SD01546686,SD01549063,SD01549071,SD01558755,SD01562242,SD01562281,SD01563729,SD01569817,SD01576460,SD01581773,SD01584787,SD01586502,SD01593067,SD01593080,SD01595555,SD01596832,SD01598368,SD01598478,SD01598625,SD01598987,SD01599278,SD01600897,SD01601275,SD01602063,SD01610069,SD01611129,SD01627857,SD01630367,SD01631112,SD01634019,SD01634110,SD01637696,SD01659849,SD01659872,SD01662497,SD01672878,SD01675071,SD01675736,SD01677792,SD01680646,SD01681265,SD01685052,SD01685841,SD01687474,SD01688233,SD01688445,SD01690208,SD01691032,SD01691352,SD01693218,SD01695270,SD01701758,SD01702135,SD01709069,SD01711072,SD01719980,SD01722887,SD01723698,SD01724703,SD01724860,SD01725057,SD01731796,SD01732827,SD01739034,SD01740931,SD01741385,SD01741655,SD01743407,SD01744073,SD01750659,SD01753917,SD01755163,SD01755315,SD01755407,SD01755624,SD01756297,SD01757323,SD01765637,SD01770046,SD01772539,SD01780099,SD01780198,SD01780325,SD01780643,SD01784198,SD01785341,SD01791837,SD01793282,SD01793874,SD01795831,SD01796415,SD01798210,SD01799358,SD01804242,SD01811582,SD01812587,SD01813429,SD01829890,SD01834683,SD01842043,SD01852919,SD01853386,SD01858517,SD01860467,SD01865841,SD01868845,SD01871333,SD01871548,SD01872046,SD01882738,SD01884504,SD01887080,SD01887515,SD01889624,SD01889693,SD01897807,SD01899180,SD01899293,SD01899981,SD01900027,SD01900086,SD01904242,SD01904973,SD01906843,SD01913456,SD01916317,SD01930620,SD01931363,SD01932861,SD01935893,SD01939218,SD01939273,SD01941334,SD01941447,SD01942011,SD01942106,SD01946275,SD01947787,SD01947943,SD01948013,SD01948221,SD01952039,SD01955184,SD01957537,SD01957570,SD01958014
  5312(  6804) 01/24/2017 15:22:32  RAD I [acicategory] end to training category [1596]  [SAP Data Transfer from/To Customer]
  5312(  6804) 01/24/2017 15:22:32  RAD I [acicategory] Now is start to training category [1597]  [E-Recruiting]
  5312(  6804) 01/24/2017 15:22:37 JRTE E Error in doIDOLRequest()
java.net.SocketTimeoutException: Read timed out
 at java.net.SocketInputStream.socketRead0(Native Method)
 at java.net.SocketInputStream.socketRead(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.io.BufferedInputStream.fill(Unknown Source)
 at java.io.BufferedInputStream.read(Unknown Source)
 at org.apache.commons.httpclient.HttpParser.readRawLine(HttpParser.java:78)
 at org.apache.commons.httpclient.HttpParser.readLine(HttpParser.java:106)
 at org.apache.commons.httpclient.HttpConnection.readLine(HttpConnection.java:1116)
 at org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1973)
 at org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1735)
 at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1098)
 at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
 at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:346)
 at com.hp.ov.sm.server.utility.IDOLACIWrapper.executeAction(IDOLACIWrapper.java:188)
 at com.hp.ov.sm.server.utility.IDOLAciClient.doIDOLRequest(IDOLAciClient.java:101)
 at com.hp.ov.sm.server.utility.GenericServerThread.symanContinue(Native Method)
 at com.hp.ov.sm.server.utility.GenericServerThread.run(GenericServerThread.java:58)
  5312(  6804) 01/24/2017 15:22:37  RTE E Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:22:37  RAD I [acicategory] Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:22:37   JS I Timeout when trying to connect to and read data from the Smart Analytics server.
  5312(  6804) 01/24/2017 15:22:37  RAD I [acicategory] checkCategoryStatus [0] timeout
  5312(  6804) 01/24/2017 15:22:37  RAD I [acicategory] waiting for category module is ready
  5312(  6804) 01/24/2017 15:22:47 JRTE E Error in doIDOLRequest()
java.net.SocketTimeoutException: Read timed out
 at java.net.SocketInputStream.socketRead0(Native Method)
 at java.net.SocketInputStream.socketRead(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.io.BufferedInputStream.fill(Unknown Source)
 at java.io.BufferedInputStream.read(Unknown Source)
 at org.apache.commons.httpclient.HttpParser.readRawLine(HttpParser.java:78)
 at org.apache.commons.httpclient.HttpParser.readLine(HttpParser.java:106)
 at org.apache.commons.httpclient.HttpConnection.readLine(HttpConnection.java:1116)
 at org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1973)
 at org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1735)
 at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1098)
 at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
 at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:346)
 at com.hp.ov.sm.server.utility.IDOLACIWrapper.executeAction(IDOLACIWrapper.java:188)
 at com.hp.ov.sm.server.utility.IDOLAciClient.doIDOLRequest(IDOLAciClient.java:101)
 at com.hp.ov.sm.server.utility.GenericServerThread.symanContinue(Native Method)
 at com.hp.ov.sm.server.utility.GenericServerThread.run(GenericServerThread.java:58)
  5312(  6804) 01/24/2017 15:22:47  RTE E Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:22:47  RAD I [acicategory] Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:22:47   JS I Timeout when trying to connect to and read data from the Smart Analytics server.
  5312(  6804) 01/24/2017 15:22:47  RAD I [acicategory] checkCategoryStatus [0] timeout
  5312(  6804) 01/24/2017 15:22:47  RAD I [acicategory] waiting for category module is ready
  5312(  6804) 01/24/2017 15:22:57 JRTE E Error in doIDOLRequest()
java.net.SocketTimeoutException: Read timed out
 at java.net.SocketInputStream.socketRead0(Native Method)
 at java.net.SocketInputStream.socketRead(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.io.BufferedInputStream.fill(Unknown Source)
 at java.io.BufferedInputStream.read(Unknown Source)
 at org.apache.commons.httpclient.HttpParser.readRawLine(HttpParser.java:78)
 at org.apache.commons.httpclient.HttpParser.readLine(HttpParser.java:106)
 at org.apache.commons.httpclient.HttpConnection.readLine(HttpConnection.java:1116)
 at org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1973)
 at org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1735)
 at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1098)
 at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
 at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:346)
 at com.hp.ov.sm.server.utility.IDOLACIWrapper.executeAction(IDOLACIWrapper.java:188)
 at com.hp.ov.sm.server.utility.IDOLAciClient.doIDOLRequest(IDOLAciClient.java:101)
 at com.hp.ov.sm.server.utility.GenericServerThread.symanContinue(Native Method)
 at com.hp.ov.sm.server.utility.GenericServerThread.run(GenericServerThread.java:58)
  5312(  6804) 01/24/2017 15:22:57  RTE E Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:22:57  RAD I [acicategory] Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:22:57   JS I Timeout when trying to connect to and read data from the Smart Analytics server.
  5312(  6804) 01/24/2017 15:22:57  RAD I [acicategory] checkCategoryStatus [0] timeout
  5312(  6804) 01/24/2017 15:22:57  RAD I [acicategory] waiting for category module is ready
  5312(  6804) 01/24/2017 15:23:07 JRTE E Error in doIDOLRequest()
java.net.SocketTimeoutException: Read timed out
 at java.net.SocketInputStream.socketRead0(Native Method)
 at java.net.SocketInputStream.socketRead(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.net.SocketInputStream.read(Unknown Source)
 at java.io.BufferedInputStream.fill(Unknown Source)
 at java.io.BufferedInputStream.read(Unknown Source)
 at org.apache.commons.httpclient.HttpParser.readRawLine(HttpParser.java:78)
 at org.apache.commons.httpclient.HttpParser.readLine(HttpParser.java:106)
 at org.apache.commons.httpclient.HttpConnection.readLine(HttpConnection.java:1116)
 at org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1973)
 at org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1735)
 at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1098)
 at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
 at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
 at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:346)
 at com.hp.ov.sm.server.utility.IDOLACIWrapper.executeAction(IDOLACIWrapper.java:188)
 at com.hp.ov.sm.server.utility.IDOLAciClient.doIDOLRequest(IDOLAciClient.java:101)
 at com.hp.ov.sm.server.utility.GenericServerThread.symanContinue(Native Method)
 at com.hp.ov.sm.server.utility.GenericServerThread.run(GenericServerThread.java:58)
  5312(  6804) 01/24/2017 15:23:07  RTE E Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:23:07  RAD I [acicategory] Error calling method: doIDOLRequest  in class: com/hp/ov/sm/server/utility/IDOLAciClient Exception (java.net.SocketTimeoutException: Read timed out)
  5312(  6804) 01/24/2017 15:23:07   JS I Timeout when trying to connect to and read data from the Smart Analytics server.
  5312(  6804) 01/24/2017 15:23:07  RAD I [acicategory] checkCategoryStatus [0] timeout
  5312(  6804) 01/24/2017 15:23:07  RAD I [acicategory] waiting for category module is ready

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Micro Focus Expert
Micro Focus Expert

Re: [Online Expert Day] Smart Analytics (3): Training of Smart Ticket results in errors in the logs

Jump to solution

So it is a timeout issue:

5312(  6804) 01/24/2017 15:21:31  RAD I [acicategory] Now is start to training category [1596]  [SAP Data Transfer from/To Customer]

....

5312(  6804) 01/24/2017 15:22:32 JRTE E Error in doIDOLRequest()
java.net.SocketTimeoutException: Read timed out

By default the HTTP timeout is 60 seconds. Can you please check the <Smart Analytics Installation Folder>/IDOL/logs/action.log for the following string action=CategorySetTraining to see exactly how long the query took? For example:

31/01/2017 11:00:50 [103] 00-Always: action=CategorySetTraining&Category=766&DocRef=SD10008%2CSD10032%2CSD10033%2CSD10039%2CSD10042%2CSD10043%2CSD10052%2CSD10064%2CSD10066%2CSD10068%2CSD10069%2CSD10070%2CSD10071%2CSD10072%2CSD10089%2CSD10106%2CSD10154%2CSD10172%2CSD10173&BuildNow=true (xx.xxx.xxx.xxx)

31/01/2017 11:00:51 [103] 30-Normal: Request completed in 1358 ms.

Also you should change the training samples per category back from 1500 to the default value of 200.

View solution in original post

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