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Open-idle not change to open link for SM9.40 classic

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Hi All,

I've upgraded to SM9.40 classic but when I log the ticket from interaction and escalated to incident the interaction status still appear as open-idle instead of open-linked. Anyone have the same issue?

Appreciate that if can advice

Thanks in advance

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Have not done upgrade but as suggestion check if linker is working.

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Have not done upgrade but as suggestion check if linker is working.

View solution in original post

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Absent Member.
Absent Member.

Hi Winnielee,

 

Agreed with Vadim, check if the linker background process is running. If it is running, kill it and start it again. Then verify if the interaction change to Open-Linked.

 

Best regards

 

Andres Valverde Jimenez

HP Software Support

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