Absent Member.. Madhu84 Absent Member..
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P1 ticket closure restriction

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Hi experts ,

 

We are running on Process desginer and in incident workflow when user raise a P1 then only the incident manager should close the incident , however for other priority incidents normal users could close the incident, in the exsiting setup we have the following condition ( user has "Close/Delete" authorization) in the transtion button, we need the add extra condition to restrict only for P1 incidents , kindly suggest how to acheive this.

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Absent Member.. Madhu84 Absent Member..
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Re: P1 ticket closure restriction

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Issue fixed.

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Absent Member.. Madhu84 Absent Member..
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Re: P1 ticket closure restriction

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To add on we should give the restriction for P1 tickets to be closed only by incident managers selected in the incidents.

 

So our condition should have priority as 1 or major incident to be true , in both these scenarios alone the incident should be closed by incident manager , i have given condition ( owner in $L.file=$lo.user.name ) but how to encorporate the priority =1 and major incident=true

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Absent Member.. HPRB Absent Member..
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Re: P1 ticket closure restriction

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Hi Madhu,

I am including the PDCP guide for your reference. Hopefully it will answer your question on the workflow details.

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Absent Member.. Madhu84 Absent Member..
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Re: P1 ticket closure restriction

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Issue fixed.

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